SMTP email sending problem "the specified server was found, but there was no response from the server"

Sony Laptop, Outlook 2003 running on a laptop under XP Pro SP2. Windows Firewall is off. Norton Norton Internet Security on.

Outlook 2003 was working fine but now wont send emails without getting this error message "the specified server was found, but there was no response from the server". ISP is Pipex. Rest of message says to check SSL and ports but Pipex doesn't use either complication.

I have turned off Norton and message is same.
I have setup a new email account with same details and have same problem.
I have setup another Pipex account but that has the same problem.

I have looked around the web and there seems to be no easy answer to this one, does anyone know different?
CharApAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
CharApConnect With a Mentor Author Commented:
Most odd, I installed XP SP3 and the problem disappeared. No idea why this should fix it but ...
0
 
sstone55423Commented:
Do some basis diagnosis first.  SUppose the URL you have within Outlook for SMTP is smtp.pipex.net.  Try using nslookup from your local command prompt to connect to that, and check to see that you are getting a good IP.
Next, use telnet to manually connect.  From the cmd prompt, type "telnet smtp.pipex.net 25" and then see if it responds or not.  If it does, type "ehlo" enter, and then "mail from:myname@mydom.com" enter "rcpt to:<myname@mydom.com>" enter, and then "data" enter, and "subject: test" enter and then "." (a period) and then enter.  See if you get an error message along the way.
0
 
ormerodrutterCommented:
Did your email eventually go to its recipient? Sounds like it did from your question.

If you get that message but your email did go through then its likely to be Pipex problem. may be their servers are busy and the problem will eventually solves itself.

If your email did not go at all then its probably your own system. Disable Norton completely and try again. If still no good, open port 25 on your firewall (router) and try again.

Hope it helps.
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
sstone55423Commented:
Yes, if we find that you can't telnet to the smtp server on port 25, we should look for desktop firewall, or network firewall blocking outbound port 25.  (not uncommon.)
If the messages ARE getting there eventually, then pipex is just very busy and you have to keep retrying before you eventually get through.'
Let me know what the results of the diagnostics are.
0
 
CharApAuthor Commented:
Did seem to have a DNS problem so changed DND server to OpenDNS and nslookup now works. I can telnet onto port BUT nothing I type appears on the screen, just blanks and the connection seems to time-out as I get thrown back to DOS prompt.

To make claer, emails are not going to recipients.
0
 
sstone55423Commented:
Those symptoms can heppen when you connect to an SMTP proxy device.
When you say that emails ar enot going to recipients, are they queued in the Outbox, or not?
0
 
CharApAuthor Commented:
Same problem in Outlook Express on this laptop.
0
 
sstone55423Commented:
Try this and see if we can get anything useful form it?
 
http://www.snapfiles.com/get/smtpdiagnostics.html
 
Also, are the oubound emails in the Outbox for Outlook.Outlook Express, or do they get sent?
0
 
CharApAuthor Commented:
They stay in the Outbox.

I have downloaded diagnostics and will test tomorrow, on my way out now.  Will report back, thanks for help so far...
0
 
sstone55423Commented:
Okay, if they stay in the outbox, then the issue is between Outlook and the SMTP server.  It is not getting delivered to the server, and then dropped, or pout into a junk folder, or anything like that.
The tool I mentoined should give an indication of what the issue is with connecting to the SMTP server.
Have you checked to see that your firewall (network, not desktop) is not blocking port 25?
 
0
 
CharApAuthor Commented:
Same problem when I turn off firewall.

smtpDiags shows:
[0:00:00.500] Connecting to mail server
[0:00:10.079] Connected
[0:00:20.953] Disconnected
[0:00:00.500] 301: Interrupted
0
 
CharApAuthor Commented:
With firewall off I get these results:

smtpDiags shows:
[0:00:00.016] Connecting to mail server
[0:00:00.000] Connected
[0:00:00.000] Disconnected [10053] Software caused connection abort
[0:00:00.000] 301: [10053] Software caused connection abort
0
 
CharApAuthor Commented:
Removong Norton makes no difference except for an additional error message that Outlook could not find the outgoing maail server SMTP
0
 
CharApAuthor Commented:
SMTP diags now reports:

[0:00:00.015] Connecting to mail server
[0:00:00.000] Failed to Connect [10060] Connection timed out
[0:00:00.000] 10060: [10060] Connection timed out

Sorry for bitty answer, that is it now.... Any advice?
0
 
CharApAuthor Commented:
Changed smtpdiag config to "log on to incoming mail server before sending mail" and this is the result:

MTP Diagnostics Report
08/10/2008 13:56:22
Elapse time: 0:00:21.390
....................
Email address: xxxxxx@dsl.pipex.com
Outgoing mail server (SMTP): smtpauth.dsl.pipex.com
Port: 25
My outgoing server (SMTP) requires authentication
Authentication method: Log on to incoming mail server before sending mail
  Incoming mail server (POP3): pop.dsl.pipex.com
  User name for outgoing server (SMTP): xxxxxx%dsl.pipex.com
  Password for outgoing server (SMTP):
Subject: [SMTP Diagnostics] Send Test
Message:
Send test from SMTP Diagnostics.
....................
[0:00:00.172] Connecting to mail server.
[0:00:00.000] Connected.
[0:00:00.078] +OK POP3 Ready ranger 0001e84e
[0:00:00.000] USER xxxxxx%dsl.pipex.com
[0:00:00.032] +OK USER xxxxxx%dsl.pipex.com set, mate
[0:00:00.000] PASS yyyyyyyy
[0:00:00.047] +OK Mailbox ready
[0:00:00.000] QUIT
[0:00:00.047] +OK Bye-bye.
[0:00:00.000] Disconnected.
[0:00:00.000] Connecting to mail server.
[0:00:00.000] Failed to connect: [10060] Connection timed out
[0:00:00.000] 10060: [10060] Connection timed out
....................
0
 
CharApAuthor Commented:
"Have you checked to see that your firewall (network, not desktop) is not blocking port 25?"
Yes, not an issue also other laptops connected to network and accessing Pipex are still fine.

This laptop has same problem when connected to internet via a home Pipex adsl connection as well.

Any ideas?  This is driving me nuts, do I have to bin a laptop because of this?
0
 
CharApAuthor Commented:
Anybody out there or has this question dropped off of the agenda?
0
 
BartolfCommented:
CharAp:

Did you finf an answer to this issue...I have an identical problem.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.