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SMTP email sending problem "the specified server was found, but there was no response from the server"

Posted on 2008-10-07
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Last Modified: 2013-11-30
Sony Laptop, Outlook 2003 running on a laptop under XP Pro SP2. Windows Firewall is off. Norton Norton Internet Security on.

Outlook 2003 was working fine but now wont send emails without getting this error message "the specified server was found, but there was no response from the server". ISP is Pipex. Rest of message says to check SSL and ports but Pipex doesn't use either complication.

I have turned off Norton and message is same.
I have setup a new email account with same details and have same problem.
I have setup another Pipex account but that has the same problem.

I have looked around the web and there seems to be no easy answer to this one, does anyone know different?
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Question by:CharAp
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by:sstone55423
ID: 22658086
Do some basis diagnosis first.  SUppose the URL you have within Outlook for SMTP is smtp.pipex.net.  Try using nslookup from your local command prompt to connect to that, and check to see that you are getting a good IP.
Next, use telnet to manually connect.  From the cmd prompt, type "telnet smtp.pipex.net 25" and then see if it responds or not.  If it does, type "ehlo" enter, and then "mail from:myname@mydom.com" enter "rcpt to:<myname@mydom.com>" enter, and then "data" enter, and "subject: test" enter and then "." (a period) and then enter.  See if you get an error message along the way.
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Expert Comment

by:ormerodrutter
ID: 22658091
Did your email eventually go to its recipient? Sounds like it did from your question.

If you get that message but your email did go through then its likely to be Pipex problem. may be their servers are busy and the problem will eventually solves itself.

If your email did not go at all then its probably your own system. Disable Norton completely and try again. If still no good, open port 25 on your firewall (router) and try again.

Hope it helps.
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Expert Comment

by:sstone55423
ID: 22658131
Yes, if we find that you can't telnet to the smtp server on port 25, we should look for desktop firewall, or network firewall blocking outbound port 25.  (not uncommon.)
If the messages ARE getting there eventually, then pipex is just very busy and you have to keep retrying before you eventually get through.'
Let me know what the results of the diagnostics are.
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by:CharAp
ID: 22658998
Did seem to have a DNS problem so changed DND server to OpenDNS and nslookup now works. I can telnet onto port BUT nothing I type appears on the screen, just blanks and the connection seems to time-out as I get thrown back to DOS prompt.

To make claer, emails are not going to recipients.
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by:sstone55423
ID: 22659480
Those symptoms can heppen when you connect to an SMTP proxy device.
When you say that emails ar enot going to recipients, are they queued in the Outbox, or not?
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Author Comment

by:CharAp
ID: 22659492
Same problem in Outlook Express on this laptop.
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Expert Comment

by:sstone55423
ID: 22659601
Try this and see if we can get anything useful form it?
 
http://www.snapfiles.com/get/smtpdiagnostics.html
 
Also, are the oubound emails in the Outbox for Outlook.Outlook Express, or do they get sent?
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Author Comment

by:CharAp
ID: 22659956
They stay in the Outbox.

I have downloaded diagnostics and will test tomorrow, on my way out now.  Will report back, thanks for help so far...
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Expert Comment

by:sstone55423
ID: 22659983
Okay, if they stay in the outbox, then the issue is between Outlook and the SMTP server.  It is not getting delivered to the server, and then dropped, or pout into a junk folder, or anything like that.
The tool I mentoined should give an indication of what the issue is with connecting to the SMTP server.
Have you checked to see that your firewall (network, not desktop) is not blocking port 25?
 
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Author Comment

by:CharAp
ID: 22667739
Same problem when I turn off firewall.

smtpDiags shows:
[0:00:00.500] Connecting to mail server
[0:00:10.079] Connected
[0:00:20.953] Disconnected
[0:00:00.500] 301: Interrupted
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Author Comment

by:CharAp
ID: 22667752
With firewall off I get these results:

smtpDiags shows:
[0:00:00.016] Connecting to mail server
[0:00:00.000] Connected
[0:00:00.000] Disconnected [10053] Software caused connection abort
[0:00:00.000] 301: [10053] Software caused connection abort
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Author Comment

by:CharAp
ID: 22668028
Removong Norton makes no difference except for an additional error message that Outlook could not find the outgoing maail server SMTP
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Author Comment

by:CharAp
ID: 22668047
SMTP diags now reports:

[0:00:00.015] Connecting to mail server
[0:00:00.000] Failed to Connect [10060] Connection timed out
[0:00:00.000] 10060: [10060] Connection timed out

Sorry for bitty answer, that is it now.... Any advice?
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Author Comment

by:CharAp
ID: 22668510
Changed smtpdiag config to "log on to incoming mail server before sending mail" and this is the result:

MTP Diagnostics Report
08/10/2008 13:56:22
Elapse time: 0:00:21.390
....................
Email address: xxxxxx@dsl.pipex.com
Outgoing mail server (SMTP): smtpauth.dsl.pipex.com
Port: 25
My outgoing server (SMTP) requires authentication
Authentication method: Log on to incoming mail server before sending mail
  Incoming mail server (POP3): pop.dsl.pipex.com
  User name for outgoing server (SMTP): xxxxxx%dsl.pipex.com
  Password for outgoing server (SMTP):
Subject: [SMTP Diagnostics] Send Test
Message:
Send test from SMTP Diagnostics.
....................
[0:00:00.172] Connecting to mail server.
[0:00:00.000] Connected.
[0:00:00.078] +OK POP3 Ready ranger 0001e84e
[0:00:00.000] USER xxxxxx%dsl.pipex.com
[0:00:00.032] +OK USER xxxxxx%dsl.pipex.com set, mate
[0:00:00.000] PASS yyyyyyyy
[0:00:00.047] +OK Mailbox ready
[0:00:00.000] QUIT
[0:00:00.047] +OK Bye-bye.
[0:00:00.000] Disconnected.
[0:00:00.000] Connecting to mail server.
[0:00:00.000] Failed to connect: [10060] Connection timed out
[0:00:00.000] 10060: [10060] Connection timed out
....................
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Author Comment

by:CharAp
ID: 22684835
"Have you checked to see that your firewall (network, not desktop) is not blocking port 25?"
Yes, not an issue also other laptops connected to network and accessing Pipex are still fine.

This laptop has same problem when connected to internet via a home Pipex adsl connection as well.

Any ideas?  This is driving me nuts, do I have to bin a laptop because of this?
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Author Comment

by:CharAp
ID: 22686902
Anybody out there or has this question dropped off of the agenda?
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Expert Comment

by:Bartolf
ID: 22726690
CharAp:

Did you finf an answer to this issue...I have an identical problem.
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Accepted Solution

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CharAp earned 0 total points
ID: 22767901
Most odd, I installed XP SP3 and the problem disappeared. No idea why this should fix it but ...
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