Solved

installed new power supply CD will not work

Posted on 2008-10-07
11
304 Views
Last Modified: 2008-11-04
Had to installed a new power supply to Dell Dimension 5510. Getting the following error upon booting up.  Drive 2 not found Parallel ATA, PATA - 0 (PriIDE Master)  Strike F1 to continue or F2 setup.  Press F1 Windows load, but you get Hardware Update Wizard - Install SM Bus Controller.  I have tried to install driver for SM Bus Controller does not help.  Cannot get the CD/DVD to work.  HELP.
0
Comment
Question by:Mitch4
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +2
11 Comments
 
LVL 17

Expert Comment

by:sgsm81
ID: 22659673
I think that refers to the Chipset driver

http://support.dell.com/support/downloads/
0
 
LVL 5

Expert Comment

by:DartPC
ID: 22662136
Do you have a second drive installed?
If you dont have a 2nd drive, go into the bios and set drive 2 to off and you should no longer get the message.
Im thinking the bios probably reset to default when you replaced the power supply.
0
 
LVL 28

Expert Comment

by:burrcm
ID: 22667197
Does the light on the front of the CD/DVD drive flick on and off as it boots? If not, either you haven't plugged it in or the new PSU is faulty. What caused the need to replace the PSU? If it was a power surge of some sort (i.e. lightning) you may have taken out the motherboard.

Chris B
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 92

Expert Comment

by:nobus
ID: 22667862
check if you see the drive in the bios; if NOT, it is bad, or not plugged in correct (said above); check ide and power cable(s)
0
 

Author Comment

by:Mitch4
ID: 22675039
I tried installing the chipset driver.  It did not work.
0
 

Author Comment

by:Mitch4
ID: 22675072
It has a Media Card Reader drive.
0
 

Author Comment

by:Mitch4
ID: 22675114
The CD/DVD drive light comes on, but not the CD/DVD.  I have turned it on in the BIOs and I get the following error "Drive 2 cannot be found".  I installed a new IDE ribbon.  The hard drive on the computer works perfectly.  My conclusion is the CD/DVD drive is inoperable.
0
 
LVL 92

Expert Comment

by:nobus
ID: 22676111
try connecting the drive to the other ide port, and boot to cd (no disk connected) if that works, the drive is ok, but the controller is bad
0
 
LVL 28

Expert Comment

by:burrcm
ID: 22676224
Ensure that your IDE jumper settings are correct. Ideally both should be set to master/single with one device on each channel. Once this is established, set the bios drive detection to auto. If it fails, try both on the primary channel with the DVD set to slave, then both on the secondary channel set the same to test the controller as suggested above.

Chris B
0
 

Accepted Solution

by:
Mitch4 earned 0 total points
ID: 22768147
Tested and other components did not work. Therefore, concluded that the power spike that took out the power supply, damaged other components.  Not feasible to replace.  Scrapped the repairs.
0
 
LVL 92

Expert Comment

by:nobus
ID: 22768168
maybe bad caps :  www.badcaps.net
0

Featured Post

Save the day with this special offer from ATEN!

Save 30% on the CV211 using promo code EXPERTS30 now through April 30th. The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question