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User with corrupt profile/account?

Posted on 2008-10-07
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Last Modified: 2012-05-05
Hello Experts,

Windows 2003 Small Business Server with Exchange 2003. One user is having some strange problems.. When she sets up Outlook 2007 (autoconfigured) the application hangs. The communication with either the AD or the Exchange server seems to hang Outlook and you have to kill it through Task Manager.

The user has no problems using the webmail and no problems logging in on her computer in the AD. She has tried several different computers, where other users can use Outlook against the Exchange server fine but as soon as she tries with Outlook - it hangs!

Where do I begin to troubleshoot this? Can an AD or Exchange account get corrupted somehow, causing this behaviour? No other user is experiencing these problems and I checked, this user is not in any restrictive security groups or anything, she has standard rights, like her colleagues.

All ideas are much appreciated!

Thank you!
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Question by:silvernight
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4 Comments
 
LVL 19

Expert Comment

by:MrLonandB
ID: 22659423
Reset her login password. That simple thing fixes a lot of Outlook connectivity problems...but if it doesn't you haven't wasted much time trying it.

If it doesn't work...try moving her mailbox. If only have one mailbox store, create another. Move her mailbox to the new store and then back again.

If that doesn't work, I might export her mailbox to a .pst and then delete the mailbox and create a new one.
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Expert Comment

by:jimfixit
ID: 22659459
Is cached mode on? this can cause connectivity issues in my experience.

Try deleting the mail profile locally and reconfigue a new profile manually.
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Expert Comment

by:mikeveeckmans
ID: 22660551
Did the other users also have outlook 2007 ??
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Accepted Solution

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silvernight earned 0 total points
ID: 22728404
The other users all have Office 2007. I disabled the cached mode. Switched computers and network connections but the problem persisted.

In the end I created an entirey new AD account and mailbox for the user and moved all the mail and that worked fine, so there must have been something wrong with her original account.
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