Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

User with corrupt profile/account?

Posted on 2008-10-07
4
Medium Priority
?
424 Views
Last Modified: 2012-05-05
Hello Experts,

Windows 2003 Small Business Server with Exchange 2003. One user is having some strange problems.. When she sets up Outlook 2007 (autoconfigured) the application hangs. The communication with either the AD or the Exchange server seems to hang Outlook and you have to kill it through Task Manager.

The user has no problems using the webmail and no problems logging in on her computer in the AD. She has tried several different computers, where other users can use Outlook against the Exchange server fine but as soon as she tries with Outlook - it hangs!

Where do I begin to troubleshoot this? Can an AD or Exchange account get corrupted somehow, causing this behaviour? No other user is experiencing these problems and I checked, this user is not in any restrictive security groups or anything, she has standard rights, like her colleagues.

All ideas are much appreciated!

Thank you!
0
Comment
Question by:silvernight
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 19

Expert Comment

by:MrLonandB
ID: 22659423
Reset her login password. That simple thing fixes a lot of Outlook connectivity problems...but if it doesn't you haven't wasted much time trying it.

If it doesn't work...try moving her mailbox. If only have one mailbox store, create another. Move her mailbox to the new store and then back again.

If that doesn't work, I might export her mailbox to a .pst and then delete the mailbox and create a new one.
0
 
LVL 1

Expert Comment

by:jimfixit
ID: 22659459
Is cached mode on? this can cause connectivity issues in my experience.

Try deleting the mail profile locally and reconfigue a new profile manually.
0
 

Expert Comment

by:mikeveeckmans
ID: 22660551
Did the other users also have outlook 2007 ??
0
 

Accepted Solution

by:
silvernight earned 0 total points
ID: 22728404
The other users all have Office 2007. I disabled the cached mode. Switched computers and network connections but the problem persisted.

In the end I created an entirey new AD account and mailbox for the user and moved all the mail and that worked fine, so there must have been something wrong with her original account.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New style of hardware planning for Microsoft Exchange server.
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question