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Need 64 bit redistributables

Posted on 2008-10-07
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We have a web app (intranet) that uses Crystal Reports for reporting.  We recently installed the app on a Windows 2003 Standard 64 bit server and apparently I need to install the 64 bit redistributables.  We receive the attached error page when we run a report.
I found CRRedist2008_x64.zip containing the CRRedist2008_x64.msi on SAP's website.  I installed this on the server by right-clicking and choosing istall.  It appeared to install without any issues, but the problem persists.
crystalx64.txt
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Question by:Curto123
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by:mlmcc
ID: 22660291
Is this the standalone CR2008? or the .Net version?

If it is the .Net version, that is based on CR10 and I don't think it supports 64-bit OS.

If it is the standalone version then do you have Service Pack 0 installed?
SP0 is required for 64-bit support.

If 10.2.51014.0 is the Crystal version then that is the versioin from VS 2005.

mlmcc
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mlmcc earned 125 total points
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by:Curto123
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mlmmc
to answer your first question, it is the .Net version.  Does that negate your second post, or do you think I should follow the steps from the MSDN link?  If so, I am not clear on what I need to do here:
"The server administrator must install the 64-bit common language runtime and the 64-bit Crystal Reports components on the server"
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by:Curto123
ID: 22660873
Also, when I installed the framework on this server, I installed it from the Framework64 subfolder in the \Windows\Microsoft.Net folder.  Is this pertinent in any way?
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by:mlmcc
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Is it the version from VS2005 or from VS2008?

The MSDN reference is for VS2008.

mlmcc
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