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Why are recipients not showing up in the GAL?

Posted on 2008-10-07
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Last Modified: 2012-08-13
We had a load of recipients set up for a sister company that we frequently deal with, however it had become apparent that a lot of them had incorrect information.  I requested a complete update list from the company of all their users, email and phone numbers so that I could add them in as recipients.  I deleted all the recipients for this company that had already been entered and then imported the new list via CSVDE - went smoothly.  Many of the users imported were ones that had been in there with incorrect information (that I had deleted before the import).  These users are now not showing up in the GAL.  How can I force them in there?  
I am using Exchange 2003 SP2, native mode AD environment - no weird complexities here.  
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Question by:dmgitna
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11 Comments
 
LVL 19

Expert Comment

by:MrLonandB
ID: 22660281
Are you viewing the GAL from Outlook? If so, remember that if you are in cached mode, it can take 24 to 48 hours to show-up. If you take Outlook out of cached mode, you will of course be on-line and they will show immediately.
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LVL 1

Author Comment

by:dmgitna
ID: 22660337
It has been well in excess of 48 hours and they aren't showing up.  I have even gone in through OWA as I know this will be the most current and they aren't showing up in there.  
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LVL 19

Expert Comment

by:MrLonandB
ID: 22660382
And just to double-check...the users do show in the GAL in Exchange System Manager?
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LVL 1

Author Comment

by:dmgitna
ID: 22660446
I do not see anywhere within ESM to view what users are (or are not) in the GAL.  Is there something I'm missing here.  They are, for sure, entered in AD.  
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LVL 19

Expert Comment

by:MrLonandB
ID: 22660624
In Exchange System Manager, drill-down to: Recipients > All Global Address Lists > Default Global Address List. Right-click the Default Global Address and choose "properties". Then choose the "preview" tab towards the bottom right. See if the users show-up then.
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LVL 1

Author Comment

by:dmgitna
ID: 22660668
Cool function - had no idea it was there.  They don't show up.  
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LVL 19

Expert Comment

by:MrLonandB
ID: 22660714
For whatever reason, the import you did for those addresses did not import them into the GAL. You will have to re-visit that as I am sure you are doing.
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LVL 1

Author Comment

by:dmgitna
ID: 22661573
When doing an import using CSVDE, is there a particular field required to ensure appearance in the GAL?  I only imported the information I required, name, email etc.  I don't see a setting for any recipient that prevents or enforces appearance in the GAL.  
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LVL 1

Accepted Solution

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dmgitna earned 0 total points
ID: 22661702
I FIGURED IT OUT!!!!!!!!!!!  When the import is done with a recipient, in spite of the email address being imported, it does not mail enable the recipient.  By doing this in AD, the recipient now appears in the GAL.  There must be something that can be done when importing via CSVDE to do this automatically, however I am not familiar enough with this process to know what that would be.  Thanks for your help.  
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