Solved

Annoying Pop-Up

Posted on 2008-10-07
8
220 Views
Last Modified: 2013-11-22
I have a customer who is remote from my location.

He constantly jets a pop-up message (see attached jpg). When he x's it out, it goes away for maybe 20 - 30 secnds, then comes back.

It appears to me that this is email related, but I'm thinking might also be a virus.

How can this be eliminated?
popup.jpg
0
Comment
Question by:Richard Korts
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
8 Comments
 
LVL 19

Expert Comment

by:MrLonandB
ID: 22661825
His Comcast Account keeps dropping the password. Suggest he go to his account properties (via web interface) and change the password to his account. Then in then in the properties of his email application (Outlook?) change the account there to reflect his new password.
0
 

Author Comment

by:Richard Korts
ID: 22661861
The customer is not very computer literate. I have his user name & password. What is the web address at comcast to do the comcast part?

Thanks
0
 
LVL 19

Expert Comment

by:MrLonandB
ID: 22662015
I don't know the website that he would log on to...for sure. But if you go to www.comcast.net...there is an "Email" link in the upper left-hand corner, that when you click on it, it asks for a login. You might try there. There is also a place above that, that says "My Account"...you may need to go there as well. Somewhere in one of those two places, there should be an area that allows you to change the password.
0
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

 

Author Comment

by:Richard Korts
ID: 22662066
To MrLonandB:

Yeah, I tried that and it DOES NOT accept his UserName (as illustrated in the image I included with the question) and the password.

Not sure what to do now.

Thanks
0
 
LVL 19

Accepted Solution

by:
MrLonandB earned 500 total points
ID: 22662122
You may have to call Comcast Tech Support (or have him call as they may not allow you to make changes) and ask them to take a look at his account and change the password.
0
 

Author Comment

by:Richard Korts
ID: 22704111
To MrLonandB:

He called Comcast, the problem could not be solved by them, they suggested calling Microsoft (I believe he uses Outlook or Outlook Express for Email).

Any ideas?

0
 
LVL 47

Expert Comment

by:rpggamergirl
ID: 22711385
Could be because the Save password setting is not retained in Outlook. check out the below link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290684

Alos check, Outlook 2002 prompts you for a password for an e-mail account that has a saved password
http://support.microsoft.com/default.aspx?scid=kb;en-us;281791&Product=ol2002

 Hope it helps.
0
 

Author Closing Comment

by:Richard Korts
ID: 31503877
The problem is not solved but I'm awarding you the points because you tried.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Unified and professional email signatures help maintain a consistent company brand image to the outside world. This article shows how to create an email signature in Exchange Server 2010 using a transport rule and how to overcome native limitations …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question