Annoying Pop-Up
I have a customer who is remote from my location.
He constantly jets a pop-up message (see attached jpg). When he x's it out, it goes away for maybe 20 - 30 secnds, then comes back.
It appears to me that this is email related, but I'm thinking might also be a virus.
How can this be eliminated?
popup.jpg
He constantly jets a pop-up message (see attached jpg). When he x's it out, it goes away for maybe 20 - 30 secnds, then comes back.
It appears to me that this is email related, but I'm thinking might also be a virus.
How can this be eliminated?
popup.jpg
His Comcast Account keeps dropping the password. Suggest he go to his account properties (via web interface) and change the password to his account. Then in then in the properties of his email application (Outlook?) change the account there to reflect his new password.
ASKER
The customer is not very computer literate. I have his user name & password. What is the web address at comcast to do the comcast part?
Thanks
Thanks
I don't know the website that he would log on to...for sure. But if you go to www.comcast.net...there is an "Email" link in the upper left-hand corner, that when you click on it, it asks for a login. You might try there. There is also a place above that, that says "My Account"...you may need to go there as well. Somewhere in one of those two places, there should be an area that allows you to change the password.
ASKER
To MrLonandB:
Yeah, I tried that and it DOES NOT accept his UserName (as illustrated in the image I included with the question) and the password.
Not sure what to do now.
Thanks
Yeah, I tried that and it DOES NOT accept his UserName (as illustrated in the image I included with the question) and the password.
Not sure what to do now.
Thanks
ASKER CERTIFIED SOLUTION
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ASKER
To MrLonandB:
He called Comcast, the problem could not be solved by them, they suggested calling Microsoft (I believe he uses Outlook or Outlook Express for Email).
Any ideas?
He called Comcast, the problem could not be solved by them, they suggested calling Microsoft (I believe he uses Outlook or Outlook Express for Email).
Any ideas?
Could be because the Save password setting is not retained in Outlook. check out the below link:
http://support.microsoft.c
Alos check, Outlook 2002 prompts you for a password for an e-mail account that has a saved password
http://support.microsoft.c
Hope it helps.
http://support.microsoft.c
Alos check, Outlook 2002 prompts you for a password for an e-mail account that has a saved password
http://support.microsoft.c
Hope it helps.
ASKER
The problem is not solved but I'm awarding you the points because you tried.