backing up to NAS box

Posted on 2008-10-07
Medium Priority
Last Modified: 2013-12-01
backup exec 11d
The backup to tape completes fine but the backup to NAS in the last week is taking days to backup. it should take 13 hours to backup 220GB but now is backing up 70GB in that time.
It seems to be failing on the error message below:
Error category    : Other ErrorsError             : 8007000e - Ran out of memory
For additional information regarding this error refer to link V-79-32775-14
However, we are up to date so the hotfix recommended won't work, says mocrosoft.
i restarted the server about 3 weeks ago
Question by:Tim_Palmeruk
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Expert Comment

by:Paul Solovyovsky
ID: 22665704
Check the memory and drive space on your temp file (on the media server usually the system volume)  on your media server and the NAS.  I have seen this when memory is close to the limit so that when backups are in process it starts running out of memory and stars using the page file a lot causing a slow down in the backup.

Expert Comment

ID: 22666066
Antivirus could cause this issue if it is scanning the source or destination while backups are taking place.  You might see something in the event logs for your AV.  You might want to try disabling the AV as a test to see if it picks up, you should be able to tell rather quick without having to run an entire backup.  

Author Comment

ID: 22667950
The NAS box has 272GB free. For the backup folder size allowance [250GB], 76% is used and the backup is set to overwrite. The server has 4GB RAM.
I haven't looked at the anti virus yet although no changes have been made to this. I can ask my colleague to do this tomorrow as he's there and will also ask him to reboot the NAS box. Haven't seen any errors in the event log.
LVL 42

Expert Comment

by:Paul Solovyovsky
ID: 22668038
How much memory is used during normal operations vs during backup?

Accepted Solution

Tim_Palmeruk earned 0 total points
ID: 22693301
Didn't get a chance to check the memory. My colleague upgraded the firmware and rebooted the NAS box and the backup is now only taking an extra 2 hours to complete then normal. I'll continue to monitor this. Thanks for your help.

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