Solved

Junk Mail Folder listed under Journal

Posted on 2008-10-07
7
717 Views
Last Modified: 2011-10-19
XP Pro SP3
Outlook 2003 SP3

We have a user that has her junk mail folder showing under her Journal and I can't seem to get it moved back to it's original location. I tried running outlook.exe /resetfolders and this didn't work. She does not have a .pst and is not in cached mode. Tried removing the account and profile and still wrong. She is the only user with this problem and apparently it has been like this for a very long time. (Prior to most recent service packs)

Any advice would be greatly appreciated.

Thanks!
0
Comment
Question by:HeatherY
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 12

Expert Comment

by:RobinHuman
ID: 22660822
This is the default placement for the junk e-mail folder - it is not normally part of the inbox, if that's what you mean;
Where do you want to put it?
0
 
LVL 1

Author Comment

by:HeatherY
ID: 22660904
I attached a screen shot of how the folder structure is for all the rest of our users called junkmailFolder.jpg, it's from my Outlook so it's 2007 but it's the same structure for all client computers. I also uploaded a screenshot of the client computer and the junkmail folder location is shown called junkmailClient.jpg.

I have never seen the Junk email folder any other place, this is where I have seen it in all default installations that I have ever done.
junkmailFolder.jpg
junkmailClient.jpg
0
 
LVL 12

Expert Comment

by:RobinHuman
ID: 22661066
Ahh, now I understand what you mean - my apologies, I'm tried...
Basically what's happened there is that the original folder (the icon with the little red circle) has been copied and pasted into the journal folder - the copied folder no longer has the red icon - and the original has somehow been removed;
Have you tried deleting the one that is there and then allowing outlook to re-create it?
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 
LVL 1

Author Comment

by:HeatherY
ID: 22661290
No problem at all, I'm tired too :)

I tried deleting it however the option is grayed out so I can't. I was able to copy and paste it to be a subfolder of the Inbox and all the contents went with it but still couldn't get rid of the one under the Journal.
0
 
LVL 12

Expert Comment

by:RobinHuman
ID: 22667074
What about deleting and recreating the outlook profile?
0
 
LVL 1

Author Comment

by:HeatherY
ID: 22714733
Tried deleting and recreating the Outlook profile first, no luck
0
 
LVL 12

Accepted Solution

by:
RobinHuman earned 100 total points
ID: 22718760
As a last resort, try exmerging the mailbox, deleting the old one and creating a new one, and then exmerge the mail data back in
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question