Solved

Junk Mail Folder listed under Journal

Posted on 2008-10-07
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Last Modified: 2011-10-19
XP Pro SP3
Outlook 2003 SP3

We have a user that has her junk mail folder showing under her Journal and I can't seem to get it moved back to it's original location. I tried running outlook.exe /resetfolders and this didn't work. She does not have a .pst and is not in cached mode. Tried removing the account and profile and still wrong. She is the only user with this problem and apparently it has been like this for a very long time. (Prior to most recent service packs)

Any advice would be greatly appreciated.

Thanks!
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Question by:HeatherY
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Expert Comment

by:RobinHuman
ID: 22660822
This is the default placement for the junk e-mail folder - it is not normally part of the inbox, if that's what you mean;
Where do you want to put it?
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Author Comment

by:HeatherY
ID: 22660904
I attached a screen shot of how the folder structure is for all the rest of our users called junkmailFolder.jpg, it's from my Outlook so it's 2007 but it's the same structure for all client computers. I also uploaded a screenshot of the client computer and the junkmail folder location is shown called junkmailClient.jpg.

I have never seen the Junk email folder any other place, this is where I have seen it in all default installations that I have ever done.
junkmailFolder.jpg
junkmailClient.jpg
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Expert Comment

by:RobinHuman
ID: 22661066
Ahh, now I understand what you mean - my apologies, I'm tried...
Basically what's happened there is that the original folder (the icon with the little red circle) has been copied and pasted into the journal folder - the copied folder no longer has the red icon - and the original has somehow been removed;
Have you tried deleting the one that is there and then allowing outlook to re-create it?
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by:HeatherY
ID: 22661290
No problem at all, I'm tired too :)

I tried deleting it however the option is grayed out so I can't. I was able to copy and paste it to be a subfolder of the Inbox and all the contents went with it but still couldn't get rid of the one under the Journal.
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Expert Comment

by:RobinHuman
ID: 22667074
What about deleting and recreating the outlook profile?
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Author Comment

by:HeatherY
ID: 22714733
Tried deleting and recreating the Outlook profile first, no luck
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Accepted Solution

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RobinHuman earned 100 total points
ID: 22718760
As a last resort, try exmerging the mailbox, deleting the old one and creating a new one, and then exmerge the mail data back in
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