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Disaster recovery : Sync Blackberry to PC

Posted on 2008-10-07
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Last Modified: 2012-05-05
Is there any way to sync the email on the blackberry to a PC with Microsoft Outloook on it? I have been able to sync everything but the email.

The users PC crashed and I am trying to recover his email from his blackberry and place it back into outlook. Can anyone help?
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Question by:itvizion
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4 Comments
 
LVL 63

Accepted Solution

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SysExpert earned 750 total points
ID: 22661961
1) use the BB desktop manager to do a full backup - including emails FIRST

This will insure that you have all data at least.

2) try to do the sync on a new user account with local login rights as admin.

If needed, try on a virgin machine with no BB manager installed yet.


I hope this helps !
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Author Comment

by:itvizion
ID: 22664526
I tried what you said. I did a full backup of the BB using BB Desktop and then tried to sync it using a new user account. I still wasn't able to get the email's to sync. I able to sync all the items but the email. Am I missing something? Thanks for you assistance
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LVL 63

Expert Comment

by:SysExpert
ID: 22665349
1) You could have a corrupted email on he BB device or issues with the Outlook PST.

I would run a check on the outlook files.
Also did you check the log file to see why it would not synch ?

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB01451&sliceId=SAL_Public&dialogID=91851646&stateId=0%200%2091849581
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Author Closing Comment

by:itvizion
ID: 31503909
Thank you for the response.  This did not resolve my problem completely but it did assist. To fix this issue I re-setup the users email and dowloaded the mail from the Gmail server. This caused me to have all kinds of duplicate emails but after those emails were deleted then the user was fine and back in operation.
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