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Word 2007 Pro hangs on startup with egg timer!

Posted on 2008-10-07
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Last Modified: 2011-10-03
I have a Dell Optiplex 330 on which I installed Office 2007 Professional. This has been working correctly for the past few weeks but as from today when 'Word' is started it opens up but hangs straight away not allowing the user to do anything other than 'end task' it.
The user says she hasn't installed or changed anything on the PC.
I have tried running an office repair but to no avail and also restored back to a previous state (2 weeks) but this also had no affect.
A reinstall of the Word or even the full office suite doesn't fix the issue either.
I have tried running the disk cleanup util and cleared any temp files but nothing fixes this problem.

Any ideas anyone? I can't find anything useful on the net. this is so frustrating!
Thanks in advance.  BC
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Question by:BigCap
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Author Comment

by:BigCap
ID: 22661005
Oh....I am running on XP Pro SP3
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Author Comment

by:BigCap
ID: 22661164
I just found that it starts OK in safe mode. I ran msconfig and disabled a few items just to eliminate them but I still have the issue.
Also I logged into the PC as the local administrator and ran word which opened correctly but only the first time!  now it just does the same and hangs!  What a complete PITA!
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Expert Comment

by:dopyiii
ID: 22669504
Does it work in Word safe mode (start > run > type winword /a and hit enter)? If so, give this a look (there are minor differences for Word 2007, but they should be somewhat obvious):
http://howtotroubleshoot.blogspot.com/2007/08/how-to-clean-word.html
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BigCap earned 0 total points
ID: 23720948
A re-Install did the job!
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