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wireless stops working after laptop goes into standby mode

Posted on 2008-10-07
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Last Modified: 2012-05-05
Windows XP, SP 3 on a IBM T60.
Using same laptop for over one year but never had this issue.
Wireless Zero Configuration service gets stopped every time I put my laptop in standby mode. Workaround was to set the Wireless Zero Configuration service to restart if it fails once.

Reapplying the image with SP2 I had no error, I put SP3 back and no error but after ~one week the same error appeared.

Event viewer logs this error:

Faulting application svchost.exe, version 5.1.2600.5512, faulting module wzcsvc.dll, version 5.1.2600.5512, fault address 0x000337b4.
Source: Application Error
Category: (100)
Event ID: 1000


Any idea?
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Question by:conestoga
11 Comments
 
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Expert Comment

by:Chris James
ID: 22661566
Do you have any other Wireless IBM Access Connections software running on the IBM notebook?  You may want to uninstall that program or disable it.
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Author Comment

by:conestoga
ID: 22661612
That is first think we uninstall on all IBM notebooks.
Also, when the laptop wakes up from the Standby mode, there is a problem with the sound. It's so slow, you can hardly hear it. There is no error associated with the sound on the Event viewer.
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LVL 6

Expert Comment

by:Grizzly072000
ID: 22661669
Go to Device Manager
In the NIC properties/Power Mgmt Tab, uncheck "Allow the computer to turn off ......"
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Author Comment

by:conestoga
ID: 22661793
I just unchecked that option but it shouldn't be from there. All my laptops are working with that default setting.
This time I can see the Wireless Network Connection in the icon task bar but cannot view any of the exiting wireless access points.

Same thing, the sound is not functioning and trying to play a wave I get: Windows Media Player cannot play the file because there is a problem with your sound device.
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LVL 63

Expert Comment

by:SysExpert
ID: 22662054
I suspect bad hardware if this is working on all other identical machines.


I hope this helps !
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Author Comment

by:conestoga
ID: 22662076
I am going to try a BIOS update
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LVL 63

Expert Comment

by:SysExpert
ID: 22662249
Definitely a good idea to compare BIOS version of working and non-working machines, as well as versions of all DRIVERS

winmsd can give you a lot of this info.


I hope this helps !
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Author Comment

by:conestoga
ID: 22662430
Using ThinkVantage System Update to get the latest updates. BIOS was listed there too.
My BIOS version is 2.20, dec 2007 and I checked another T60 and that one has 1.11, 2006 version. That laptop has Win XP, SP2, no complains.
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Author Comment

by:conestoga
ID: 22662967
BIOS updated to version 2.22 April 2008. NIC drivers updated as well.
Same behaviour. I noticed that DHCP client service stops, too.

Going to uninstall SP3.
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Accepted Solution

by:
conestoga earned 0 total points
ID: 22663454
Uninstalling SP3 fixed the problem. No more errors, sound and wireless working.
Thanks all of you
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Author Comment

by:conestoga
ID: 22663463
Uninstalling SP3 fixed the problem. No more errors, sound and wireless working.
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