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Can't send cox.net email outside of cox.net ISP

Posted on 2008-10-07
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Last Modified: 2012-06-27
I have a cox.net email account that works fine at home where my ISP is cox.net.  When I am connected to any other network I can receive email through Outlook 03 but cann't send.  I am using:

incoming: pop.west.cox.net  port: 110
outgoing: smtp.west.cox.net  port:25

I've tried other outgoing ports with no success. I also have My outgoing server(smtp) requires authentication checked.  SSL checks are OFF and SPA check is OFF.

The error I get is "Send test email message: The specifiex server was found, but there was no response from the server......."
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Question by:azarchery
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by:DraconianSoul
ID: 22661732
I did a search throug Cox.net support site and came accross this entry in their FAQ:
http://support.cox.com/sdccommon/asp/contentredirect.asp#faq12

Do you offer SMTP authentication or POP before Send capabilities so I can continue to use my Cox account while on the road?
We do not currently offer this feature, but you can continue to use Cox WebMail to send and receive emails while away from your Cox High Speed Internet connection.

I think you're going to have to find another SMTP server that you can use while at home and while away.
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Author Comment

by:azarchery
ID: 22661778
I figured that is what it was but couldn't find it on the support site.

So going through an alternative SMTP server will do the authentication for me and make the connection instead of Outlook?  Anyone know of any SMTP servers I can try?

Thanks for the reply Draconian.
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Author Comment

by:azarchery
ID: 22661806
I just thought about something.  I set up a guys IPhone to use cwmx.com for his cox account.  Wonder if this would be a possibility?
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DraconianSoul earned 2000 total points
ID: 22661887
The problem you're going to have with trying to use another SMTP server is that those other SMTP servers are going to expect you to be on their network just like Cox.  Using CWMX.com is for Cingualar/AT&T so in all likelyhood it isn't going to work... unless you're connecting through AT&T wireless internet.

There are third party companies out there that sell SMTP service specifically for people who need an SMTP server while on the road.  I've never used them so I can't comment on their quality.  I'd imagine free SMTP services would probably stick some sort of ad into your outgoing mail.

Here's a few from a google search:
http://www.smtp2go.com/
http://www.authsmtp.com/
http://www.smtp.com/
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Author Comment

by:azarchery
ID: 22661931
Thanks for the help and links...I'll look into them.

"Your friend in the digital age"....but yet you won't let me send emails while away from my home network.  Thanks Cox!
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