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Microsoft, Exchange/Outlook, 2007/2003

We have several users getting the "Your Mailbox is almost Full" message that generates based on our quota enforcement policies.  The problem is that after these users delete email from all folders including permanently deleting items from the 'Deleted Items' folder, the message still get generated and emailed to them.  They still are not able to send or receive email even after freeing up space.  What is causing this problem?  Why are these users still not able to send/receive email even after the take the steps to clean out there messages?
Quota-Enforcement.doc
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CityOfRome
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CityOfRome
1 Solution
 
DraconianSoulCommented:
It looks like the quotas are not set correctly... the attachment shows the warning being sent at around 495MB, but the limit is 2168MB.  Why would the warning be at less than 25% of the limit?

There are three limits that you can set.  One is the warning which takes no action other than sending a warning.  The next is a disable send; the user will continue to receive mail but can no longer send anything.  The final limit is totally disabling the mailbox.  Since they are receiving the message, I'm assuming they've hit only the first or second limits.  Check your limits setting and make sure they make sense.  Typically you use the second limit, disable send, as the advertised limit.  The disable mailbox limit is your way of keeping mailboxes from growing out of control.
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