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Citrix users getting prompt to open or save pdf documents when it should just open

Posted on 2008-10-07
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Last Modified: 2012-05-05
Please assist me with removing the prompt (for users in Citrix Sessions) in the attachment.  This occurs for users when clicking a pdf attachment in an application.  The process, in turn, attempts to display the pdf in an Explorer window but first will prompt the user to respond to the dialog box seen in the attachment
.  THis is happening on the farm..all servers in the farm have the same version of adobe and file associations with adobe for pdf documents  It appears the default function as administrator is to OPEN the file.  With the client, even when attempting to use runas, the folder options have limited/no accessibility.  I have attahced views of what im seeing with the client side
Adobe-Acrobat--prompt.jpg
CITRIX5-PDF-opening-issue.JPG
CO1-PDF-opening-issue.JPG
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Question by:infranetsupport
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8 Comments
 
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Expert Comment

by:thechaosrealm
ID: 22663325
You need to either install a PDF reader (I prefer Foxit Reader over Adobe, but that's all just personal preference) or tell the Citrix server to do local redirection of PDF files to your local desktop software, not allowing PDF files to open in their Citrix session at all.
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infranetsupport earned 0 total points
ID: 22663639
Adobe reader is installed on all citrix servers in farm with the same version and pdf's are associated to adobe reader
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Expert Comment

by:KrAzY
ID: 22666317
First it doesn't appear that Adobe is associated with PDF correctly from the ICON displayed in the properties above and the download.  Do you just want it to open or do you want it to open with IE? Have you tried configuring via Edit-Preferences in Adobe?

Is uninstalling/reinstalling Adobe an option?
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Author Comment

by:infranetsupport
ID: 22677649
I want adobe to just open it up...i have uninstalled and reinstalled on all servers
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Expert Comment

by:chuckyh
ID: 22677685
Is IE enhanced security installed on the server still? It's in windows components in add/remove programs.
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Author Comment

by:infranetsupport
ID: 22711842
No, IE enhanced security is not installed on any servers.  Anyone else have any suggestions?
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Expert Comment

by:thechaosrealm
ID: 22712626
Make sure that not only Citrix understands that Adobe is the default reader, but that Windows understands that Adobe is the default reader as well. There's a setting being missed somewhere if it's not opening up properly.
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Expert Comment

by:fcoa
ID: 37538138
We ran into a similar issue and the issue turned out to be the "Do not save encrypted pages to disk" setting for IE, which had been enabled in GPO.
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