Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Citrix users getting prompt to open or save pdf documents when it should just open

Posted on 2008-10-07
8
Medium Priority
?
1,891 Views
Last Modified: 2012-05-05
Please assist me with removing the prompt (for users in Citrix Sessions) in the attachment.  This occurs for users when clicking a pdf attachment in an application.  The process, in turn, attempts to display the pdf in an Explorer window but first will prompt the user to respond to the dialog box seen in the attachment
.  THis is happening on the farm..all servers in the farm have the same version of adobe and file associations with adobe for pdf documents  It appears the default function as administrator is to OPEN the file.  With the client, even when attempting to use runas, the folder options have limited/no accessibility.  I have attahced views of what im seeing with the client side
Adobe-Acrobat--prompt.jpg
CITRIX5-PDF-opening-issue.JPG
CO1-PDF-opening-issue.JPG
0
Comment
Question by:infranetsupport
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 5

Expert Comment

by:thechaosrealm
ID: 22663325
You need to either install a PDF reader (I prefer Foxit Reader over Adobe, but that's all just personal preference) or tell the Citrix server to do local redirection of PDF files to your local desktop software, not allowing PDF files to open in their Citrix session at all.
0
 

Accepted Solution

by:
infranetsupport earned 0 total points
ID: 22663639
Adobe reader is installed on all citrix servers in farm with the same version and pdf's are associated to adobe reader
0
 
LVL 11

Expert Comment

by:KrAzY
ID: 22666317
First it doesn't appear that Adobe is associated with PDF correctly from the ICON displayed in the properties above and the download.  Do you just want it to open or do you want it to open with IE? Have you tried configuring via Edit-Preferences in Adobe?

Is uninstalling/reinstalling Adobe an option?
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 

Author Comment

by:infranetsupport
ID: 22677649
I want adobe to just open it up...i have uninstalled and reinstalled on all servers
0
 
LVL 18

Expert Comment

by:chuckyh
ID: 22677685
Is IE enhanced security installed on the server still? It's in windows components in add/remove programs.
0
 

Author Comment

by:infranetsupport
ID: 22711842
No, IE enhanced security is not installed on any servers.  Anyone else have any suggestions?
0
 
LVL 5

Expert Comment

by:thechaosrealm
ID: 22712626
Make sure that not only Citrix understands that Adobe is the default reader, but that Windows understands that Adobe is the default reader as well. There's a setting being missed somewhere if it's not opening up properly.
0
 

Expert Comment

by:fcoa
ID: 37538138
We ran into a similar issue and the issue turned out to be the "Do not save encrypted pages to disk" setting for IE, which had been enabled in GPO.
0

Featured Post

Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#CITRIX #XENDESKTOP #POC #Citrix Studio
Citrix XenDesktop 7.6 Citrix Policies Graphics
In this video, we show how to perform Bates Numbering/Stamping of PDF documents using Power PDF Advanced, the newest product from the Document Imaging division of Nuance Communications. There are two editions of Power PDF — Standard and Advanced. Th…
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question