Solved

Citrix users getting prompt to open or save pdf documents when it should just open

Posted on 2008-10-07
8
1,816 Views
Last Modified: 2012-05-05
Please assist me with removing the prompt (for users in Citrix Sessions) in the attachment.  This occurs for users when clicking a pdf attachment in an application.  The process, in turn, attempts to display the pdf in an Explorer window but first will prompt the user to respond to the dialog box seen in the attachment
.  THis is happening on the farm..all servers in the farm have the same version of adobe and file associations with adobe for pdf documents  It appears the default function as administrator is to OPEN the file.  With the client, even when attempting to use runas, the folder options have limited/no accessibility.  I have attahced views of what im seeing with the client side
Adobe-Acrobat--prompt.jpg
CITRIX5-PDF-opening-issue.JPG
CO1-PDF-opening-issue.JPG
0
Comment
Question by:infranetsupport
8 Comments
 
LVL 5

Expert Comment

by:thechaosrealm
Comment Utility
You need to either install a PDF reader (I prefer Foxit Reader over Adobe, but that's all just personal preference) or tell the Citrix server to do local redirection of PDF files to your local desktop software, not allowing PDF files to open in their Citrix session at all.
0
 

Accepted Solution

by:
infranetsupport earned 0 total points
Comment Utility
Adobe reader is installed on all citrix servers in farm with the same version and pdf's are associated to adobe reader
0
 
LVL 11

Expert Comment

by:KrAzY
Comment Utility
First it doesn't appear that Adobe is associated with PDF correctly from the ICON displayed in the properties above and the download.  Do you just want it to open or do you want it to open with IE? Have you tried configuring via Edit-Preferences in Adobe?

Is uninstalling/reinstalling Adobe an option?
0
 

Author Comment

by:infranetsupport
Comment Utility
I want adobe to just open it up...i have uninstalled and reinstalled on all servers
0
Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

 
LVL 18

Expert Comment

by:chuckyh
Comment Utility
Is IE enhanced security installed on the server still? It's in windows components in add/remove programs.
0
 

Author Comment

by:infranetsupport
Comment Utility
No, IE enhanced security is not installed on any servers.  Anyone else have any suggestions?
0
 
LVL 5

Expert Comment

by:thechaosrealm
Comment Utility
Make sure that not only Citrix understands that Adobe is the default reader, but that Windows understands that Adobe is the default reader as well. There's a setting being missed somewhere if it's not opening up properly.
0
 

Expert Comment

by:fcoa
Comment Utility
We ran into a similar issue and the issue turned out to be the "Do not save encrypted pages to disk" setting for IE, which had been enabled in GPO.
0

Featured Post

How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

Join & Write a Comment

After several days of searching and hunting for limited documentation, I wanted to share this guide to hopefully save someone the hassle of trying to figure this out on their own. I have tested this on Xendesktop 7.1 and PS 4.5 running simultaneous…
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
In this first video of the three-part Xpdf series, we introduce and describe Xpdf, a library containing nine command line utilities that perform various functions on PDF files. We show where the library is located and how to download it, discuss its…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now