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How to get TMobile Shadow phone to work via ActiveSync in our Exchange Server?

Posted on 2008-10-07
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Last Modified: 2013-12-05
Hi All,

Our company has an Exchange Server - 2003SBS and we all connect our PDA phones via Verizon's sync service that works well. However, I have one guy working with me that has TMobile service and the "Shadow" phone. I cannot seem to find any technical write-up on how to make this phone sync with Exchange.

From what I have read, we have to install a special version of ActiveSync for Exchange. I cannot find this version - all I find is the desktop version that syncs Outlook when you connect the device via cable.

Can someone shed some light here?
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Question by:Tyson0317
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Justin Durrant earned 500 total points
ID: 22664763
http://support.t-mobile.com/knowbase/root/public/tm51611.htm

No special version of activesync is required.
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by:Tyson0317
ID: 22879105
We have pretty much tried this to no end. It just wont work! We have been to the Tmobile store where they had no clue, called their tech support... Problem is, everyone pretty much reads that article that you posted and then says that they dont know what's up.

I suspect that maybe the problem is with our server config. We have a 2003SBS server sitting on a NAT with our router port-forwarding various ports to it. Maybe there is a port required that we dont have open?

We have the following ports forwarded:

TCP 443 HTTPS
TCP 80 HTTP
TCP 110 POP3
TCP 25 SMTP
TCP 587 (Backup SMTP port)
TCP 3389 RDP

All outbound traffic is open. Should anything else be on that list?

Also, our server has a self-generated SSL cert. I dont see a reason to pay for a verified cert, so we always get the waring that this cert could not be verified, but I dont care. The email thing doesnt even get that far.

HELP!
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Author Comment

by:Tyson0317
ID: 22883094
This is certinaly something on my server side.

I just went through a bunch of websites showing how to config the handhelds. We have 3 handhelds on 3 seperate services. All 3 can connect to another Exchange server, but cannot connect to ours. I cannot find a decent write-up about what is required server-side to make this work.

The ports we have forwarded are listed in the post above. Our Mobile connection options are enabled in the Exchange System Manager and I verified in ADUC that users are not disabled for active sync. Our server does have Exchange SP2.

HELP!
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