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Some Exchange 5.5 mailbox folders not available

Posted on 2008-10-07
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Last Modified: 2010-04-21
I have inherited a client with NT4 and Exchange 5.5, and some issues. Specifically, several of the users can not open some folders in their mailbox, but can open others. For instance, one user can not open the Inbox in their mailbox with Outlook, but can open other folders in the same mailbox. The Outlook gives the grey screen with the error "Unable to Open Inbox". Another user has the same issue with the Deleted Items folder. I checked the permissions through Oulook and they seemed correct.

What is the best way to debug this issue?

Thanks
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Question by:Rich
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4 Comments
 
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Expert Comment

by:rakeshmiglani
ID: 22667368
if OWA is installed, try checking if the users are able to access their mailbox folders via OWA.
if OWA also does not work fine, then it could be a corruption in the DB.
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Author Comment

by:Rich
ID: 22668238
I am not sure if OWA is installed, but they do not use it. I will try that. Assuming it is a corruption in the DB, are there any FAQ's or similar to check/repair?
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LVL 35

Accepted Solution

by:
rakeshmiglani earned 500 total points
ID: 22668704
for isinteg check http://support.microsoft.com/kb/182081/EN-US/
for defrag check http://support.microsoft.com/kb/192185/EN-US/
also check http://www.microsoft.com/technet/archive/exchangeserver55/support/exdisrec.mspx?mfr=true

just make sure that you backup the current database before running any command against them
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Author Closing Comment

by:Rich
ID: 31503976
Thanks for the info, but I have talked client into upgrading to SBS2003 with Exchange, so the question is probably moot.
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