Solved

Some Exchange 5.5 mailbox folders not available

Posted on 2008-10-07
4
259 Views
Last Modified: 2010-04-21
I have inherited a client with NT4 and Exchange 5.5, and some issues. Specifically, several of the users can not open some folders in their mailbox, but can open others. For instance, one user can not open the Inbox in their mailbox with Outlook, but can open other folders in the same mailbox. The Outlook gives the grey screen with the error "Unable to Open Inbox". Another user has the same issue with the Deleted Items folder. I checked the permissions through Oulook and they seemed correct.

What is the best way to debug this issue?

Thanks
0
Comment
Question by:Rich
  • 2
  • 2
4 Comments
 
LVL 35

Expert Comment

by:rakeshmiglani
ID: 22667368
if OWA is installed, try checking if the users are able to access their mailbox folders via OWA.
if OWA also does not work fine, then it could be a corruption in the DB.
0
 

Author Comment

by:Rich
ID: 22668238
I am not sure if OWA is installed, but they do not use it. I will try that. Assuming it is a corruption in the DB, are there any FAQ's or similar to check/repair?
0
 
LVL 35

Accepted Solution

by:
rakeshmiglani earned 500 total points
ID: 22668704
for isinteg check http://support.microsoft.com/kb/182081/EN-US/
for defrag check http://support.microsoft.com/kb/192185/EN-US/
also check http://www.microsoft.com/technet/archive/exchangeserver55/support/exdisrec.mspx?mfr=true

just make sure that you backup the current database before running any command against them
0
 

Author Closing Comment

by:Rich
ID: 31503976
Thanks for the info, but I have talked client into upgrading to SBS2003 with Exchange, so the question is probably moot.
0

Featured Post

The problems with reply email signatures

Do you wish that you could place an email signature under a reply? Well, unfortunately, you can't. That great Exchange/Office 365 signature you've created will just appear at the bottom of an email chain. What a pain! Is there really no way to solve this? Well, there might be...

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now