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Word files won't open.

Posted on 2008-10-07
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Last Modified: 2012-05-05
Let me start of by saying this is probably one of the weirdest things I've run into before.  I have a couple of users that have encountered this problem.  Word works fine for a few days and then some users cannot open word files on the desktop.  If you double click the file nothing happens, same result if you right click and then click open.  No error message or anything.  File associations are correct on these machines by the way.  Now the weird thing is if you open Word and then go to file and open and select the file that's not opening from the desktop it opens fine.  Once you have opened the file this way you can then open the word file from the desktop like normal again.
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Question by:tbeck1983
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Expert Comment

by:Rartemass
ID: 22663864
I would repair the Office installation.
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by:tbeck1983
ID: 22664067
I have already tried repair and uninstall then reinstall.  Problem still happens.
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LVL 17

Expert Comment

by:wobbled
ID: 22668367
Check the addins that are loaded - Tools - Templates and Addins.  

You may find that it one of these addins that is causing the problems.
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Author Comment

by:tbeck1983
ID: 22669158
There are no addins.
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Accepted Solution

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tbeck1983 earned 0 total points
ID: 25462577
This was cause by a 3rd party application we were using that ties in to office.
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