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Solved

Outlook 2003 opens and immediately closes

Posted on 2008-10-07
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254 Views
Last Modified: 2010-04-08
This is what I tried already (none of these things worked):

- Started Outlook with the /safe switch
- Started Outlook with the /cleanprofile switch
- Reregistered OLE32.DLL
- Renamed outcmd.dat
- Uninstalled MS Office and reinstalled
- Applied SP3 to MS Office
- Created a new Outlook profile

The only thing that worked was logging in as a different user on the same machine, but there are so many custom setting on the correct user profile, that it would take a huge amount of time to recreate them.

The machine is an XP SP2  PC on a Windows domain with local profiles only.

Please help!
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Question by:mikem2k
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6 Comments
 
LVL 5

Expert Comment

by:ccns
ID: 22663226
The email profile could be corrupted.
if you know how recreate the email profile and see if this fixes the issue.
if you dont know how to recreate the email profile:
if user is using outlook without PST simply goto control panel > mail > mail profile and delete users profile and create new with username and exchange server etc.
if the user has PST files to hold email you will need to re-add these in.
If pop3 email do not do this. as will not help.
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LVL 97

Expert Comment

by:war1
ID: 22663251
Hello mikem2k,

Check if the PST file is corrupt.  Locate and back up the PST file.  Run ScanPST on the PST file. Run it a couple of times until there is no error.

If no joy, check if a program running in the background is interfering with Gmail. Disable antivirus and other security programs running. Disable Google or MSN Desktop programs. Disable Google and Yahoo toolbars.

Hope this helps!
war1
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Author Comment

by:mikem2k
ID: 22663461
I tried using scanpst.  There were minor errors which got fixed, but it didn't help.  I then renamed outlook.pst outlook.pstold and moved it to the My Documents folder, deleted the profile and tried to create a new Outlook profile, but it's still doing the same thing.  

Also, the mail protocol is POP and the user is a local admin if that helps at all.
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Author Comment

by:mikem2k
ID: 22663473
I also uninstalled the Google toolbar.  There are no desktop search programs on the PC.  Neither helped.
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LVL 97

Expert Comment

by:war1
ID: 22663604
There is a profile corruption that cannot be fixed by what you tried or what I suggested.  New profile is the only way to go.
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Accepted Solution

by:
mikem2k earned 0 total points
ID: 22716530
I didn't want to give up and ended up uninstalling different programs - Timeslips was creating a conflict; removing it solved the problem, and Outlook even kept working after reinstalling Timeslips.
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