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Caller Name incoming from PRI not displaying

Posted on 2008-10-07
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Last Modified: 2013-12-27
My Call manager express isn't displaying the Caller Name on the IP Phone. I see the name presented in the isdn q931 debug however. Any help is appreciated. Debug isdn q931 and Running config are attached.




Debug isdn q931:
 
 
Cisco2811#
Oct  7 19:57:52.838: ISDN Se0/0/0:23 Q931: RX <- SETUP pd = 8  callref = 0x025D
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98381
                Exclusive, Channel 1
        Facility i = 0x9F8B0100A10F02010106072A8648CE1500040A0100
                Protocol Profile =  Networking Extensions
                0xA10F02010106072A8648CE1500040A0100
                Component = Invoke component
                        Invoke Id = 1
                        Operation = InformationFollowing (calling_name)
                                Name information in subsequent FACILITY message
        Progress Ind i = 0x8283 - Origination address is non-ISDN
        Calling Party Number i = 0x2183, '4072575115'
                Plan:ISDN, Type:National
        Called Party Number i = 0xA1, '4075732031'
                Plan:ISDN, Type:National
Oct  7 19:57:52.862: ISDN Se0/0/0:23 Q931: TX -> CALL_PROC pd = 8  callref = 0x825D
        Channel ID i = 0xA98381
                Exclusive, Channel 1
Oct  7 19:57:52.878: ISDN Se0/0/0:23 Q931: TX -> ALERTING pd = 8  callref = 0x825D
        Progress Ind i = 0x8188 - In-band info or appropriate now available
Oct  7 19:57:53.246: ISDN Se0/0/0:23 Q931: RX <- FACILITY pd = 8  callref = 0x025D
        Facility i = 0x9F8B0100A117020101020100800F574952454C4553532043414C4C4552
                Protocol Profile =  Networking Extensions
                0xA117020101020100800F574952454C4553532043414C4C4552
                Component = Invoke component
                        Invoke Id = 1
                        Operation = CallingName
                                Name presentation allowed
                                Name = WIRELESS CALLER
Cisco2811#
Oct  7 19:57:55.226: ISDN Se0/0/0:23 Q931: TX -> CONNECT pd = 8  callref = 0x825D
Oct  7 19:57:55.254: ISDN Se0/0/0:23 Q931: RX <- CONNECT_ACK pd = 8  callref = 0x025D
Oct  7 19:57:55.258: %ISDN-6-CONNECT: Interface Serial0/0/0:0 is now connected to 4072575115 N/A
Oct  7 19:57:57.519: %ISDN-6-DISCONNECT: Interface Serial0/0/0:0  disconnected from 4072575115 , call lasted 2 seconds
Oct  7 19:57:57.523: ISDN Se0/0/0:23 Q931: TX -> DISCONNECT pd = 8  callref = 0x825D
        Cause i = 0x8090 - Normal call clearing
Oct  7 19:57:57.555: ISDN Se0/0/0:23 Q931: RX <- RELEASE pd = 8  callref = 0x025D
Oct  7 19:57:57.563: ISDN Se0/0/0:23 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x825D
 
 
 
 
Running Config:
 
!
! Last configuration change at 15:55:12 East Tue Oct 7 2008 by eric
! NVRAM config last updated at 15:51:24 East Tue Oct 7 2008 by eric
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname Cisco2811
!
boot-start-marker
boot-end-marker
!
logging userinfo
logging buffered 10240 debugging
no logging console
enable secret 5 ***************************
!
aaa new-model
!
!
aaa authentication login Local-Login local
!
aaa session-id common
!
resource policy
!
clock timezone EST -5
clock summer-time East recurring
network-clock-participate wic 0
ip subnet-zero
!
!
ip cef
 
ip name-server 66.155.216.122
ip ips notify SDEE
!
isdn switch-type primary-ni
!
voice-card 0
 no dspfarm
!
 
ivr prompt streamed flash
!
application
 service queue flash:IVR/app-b-acd-2.1.2.2.tcl
  param aa-hunt3 6732
  param queue-len 10
  param aa-hunt4 5200
  param aa-hunt1 888
  param queue-manager-debugs 1
  param number-of-hunt-grps 3
 !
 service recorder flash:/IVR/recorder.tcl
  paramspace english language en
  paramspace english index 1
  paramspace english location flash:/IVR/
 !
 service aa flash:IVR/app-b-acd-aa-2.1.2.2.tcl
  param schedule-Sun 0000-0000
  paramspace english index 1
  param number-of-hunt-grps 3
  param menu-timeout 1
  param schedule-Sat 0000-0000
  param dial-by-extension-option 2
  param handoff-string aa
  param schedule-Mon 0800-1700
  paramspace english language en
  param max-time-vm-retry 2
  param max-extension-length 3
  param aa-pilot 22334
  param schedule-Tue 0800-1700
  paramspace english location flash:IVR/
  param second-greeting-time 30
  param schedule-Wed 0800-1700
  param schedule-Fri 0800-1700
  param schedule-Thu 0800-1700
  param welcome-prompt _bacd_welcome.au
  param call-retry-timer 5
  param voice-mail 5200
  param max-time-call-retry 300
  param service-name queue
 !
!
username eric privilege 15 password 7 ***************************
!
!
controller T1 0/0/0
 framing esf
 linecode b8zs
 channel-group 8 timeslots 8-23
 pri-group timeslots 1-7,24
!
!
translation-rule 10
 Rule 1 1 1 ANY national
!
!
translation-rule 5001
 Rule 1 5001 5000
!
gw-accounting syslog
!
interface FastEthernet0/0
 description DATA VLAN
 encapsulation dot1Q 10
 ip address 192.168.19.254 255.255.255.0
 no ip redirects
 no ip proxy-arp
 ip nat inside
 ip virtual-reassembly
 ip policy route-map Default-Route-RR
 no snmp trap link-status
!
interface FastEthernet0/1
 description Voice VLAN
 ip address 172.16.200.1 255.255.255.0
 no ip redirects
 no ip proxy-arp
 ip nat inside
 ip virtual-reassembly
 ip policy route-map Default-Route-T1
 duplex auto
 speed auto
!
interface Serial0/0/0:8
 description ISDN PPP Channel Group
 ip address ***.***.***.*** 255.255.255.252
 ip access-group Incoming-from-Internet in
 ip nat outside
 ip virtual-reassembly
 encapsulation ppp
 crypto map VPN-MAP
!
interface Serial0/0/0:23
 description ISDN D-Channel
 no ip address
 isdn switch-type primary-ni
 isdn incoming-voice voice
 isdn calling-number 4074106732
 isdn supp-service name calling
 no cdp enable
!
ip classless
ip route 0.0.0.0 0.0.0.0 Serial0/0/0:8
!
!
ip http server
ip http authentication local
ip http secure-server
ip nat inside source list NAT-Source-For-T1 interface Serial0/0/0:8 overload
!
ip access-list extended Default-Route-RR
 deny   ip any 192.168.19.0 0.0.0.255
 deny   ip any 172.0.0.0 0.16.255.255
 permit ip 192.168.19.0 0.0.0.255 any
ip access-list extended Default-Route-T1
 deny   ip any 192.168.19.0 0.0.0.255
 deny   ip any 172.0.0.0 0.16.255.255
 permit ip 172.16.200.0 0.0.0.255 any
ip access-list extended FreshAirVPN-SplitTunnel
 permit ip 192.168.19.0 0.0.0.255 any
 permit ip 172.16.2.0 0.0.0.255 any
 permit ip 172.16.200.0 0.0.0.255 any
ip access-list extended Incoming-from-Internet
 deny   tcp any host ***.***.***.*** eq 1720
 permit ip any any
ip access-list extended NAT-Source-For-T1
 deny   ip any 172.16.2.0 0.0.0.255
 permit ip 172.16.200.0 0.0.0.255 any
 permit ip 192.168.19.0 0.0.0.255 any
!
logging trap debugging
logging 192.168.19.1
!
route-map Default-Route-RR permit 10
 description Select traffic and force it through Road Runner
 match ip address Default-Route-RR
 set ip next-hop 192.168.19.253
!
route-map Default-Route-T1 permit 10
 description Select traffic and force it through T-1
 match ip address Default-Route-T1
 set ip next-hop ***.***.***.***
!
!
!
tftp-server flash:P0030702T023.bin
tftp-server flash:P0030702T023.loads
tftp-server flash:P0030702T023.sb2
tftp-server flash:P0030702T023.sbn
tftp-server flash:S00104000100.sbn
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
 ----Extra TFTP files removed----
tftp-server flash:Vibe.raw
tftp-server flash:24.raw
tftp-server flash:55.raw
!
control-plane
!
!
!
voice-port 0/0/0:23
 description PRI
!
!
!
!
!
dial-peer voice 1 pots
 description Inbound DID Routing
 incoming called-number ..........
 direct-inward-dial
 port 0/0/0:23
!
dial-peer voice 2 pots
 description Inbound AA ACD
 service aa
 incoming called-number 4074106732
 port 0/0/0:23
!
dial-peer voice 100 pots
 description Outgoing Local
 destination-pattern 9[2-9].........
 port 0/0/0:23
!
dial-peer voice 101 pots
 description Outgoing National LD
 destination-pattern 91..........
 port 0/0/0:23
 prefix 1
!
dial-peer voice 102 pots
 description Outgoing International LD
 destination-pattern 9011T
 translate-outgoing called 10
 port 0/0/0:23
 prefix 011
!
dial-peer voice 911 pots
 description Forced 911
 destination-pattern 9911
 port 0/0/0:23
!
dial-peer voice 66 voip
 description recorder script
 service recorder
 destination-pattern ^66$
 session protocol sipv2
 session target ipv4:172.16.200.1
 incoming called-number ^66$
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad
!
dial-peer voice 67 voip
 description Local AA Access
 service aa
 destination-pattern ^22334$
 session protocol sipv2
 session target ipv4:172.16.200.1
 incoming called-number ^22334$
 dtmf-relay rtp-nte
 codec g711ulaw
 no vad
!
dial-peer voice 50 voip
 description VoiceMail System
 destination-pattern 5...
 session target ipv4:192.168.19.80
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 no vad
 no supplementary-service h450.2
 no supplementary-service h450.3
!
dial-peer voice 51 voip
 description VoiceMail System No CLID
 destination-pattern 5001
 translate-outgoing called 5001
 session target ipv4:192.168.19.80
 dtmf-relay h245-alphanumeric
 codec g711ulaw
 clid strip
 no vad
 no supplementary-service h450.2
 no supplementary-service h450.3
!
!
!
!
telephony-service
 load 7960-7940 P0030702T023
 load 7914 S00104000100
 max-ephones 24
 max-dn 144
 ip source-address 172.16.200.1 port 2000
 auto assign 1 to 24
 no caller-id name-only
 timeouts interdigit 4
 system message The Fresh Air Group
 url services http://phone-xml.berbee.com/menu.xml
 create cnf-files version-stamp 7960 Sep 19 2008 13:10:51
 voicemail 5000
 max-conferences 8 gain -6
 moh music-on-hold.au
 web admin system name admin secret 5 *********************************
 dn-webedit
 time-webedit
 transfer-system full-consult
 transfer-pattern 9..........
 transfer-pattern 9...........
 transfer-pattern 22334
 transfer-pattern 5...
 secondary-dialtone 9
 xmltest
!
!
ephone-dn  1  dual-line
 number 100
 label Reception (100)
 description Reception
 name Reception
 call-forward busy 5100
 call-forward noan 5100 timeout 18
!
!
ephone-dn  2  dual-line
 number 101
 label Tamara (101)
 description Tamara A.
 name Tamara
 call-forward busy 5101
 call-forward noan 5101 timeout 18
!
!
....
....
 ---- Extra DN's removed ----
....
....
ephone-dn  12  dual-line
 number 111 secondary 4075732031
 label Eric (111)
 description Eric M.
 name Eric
 call-forward busy 5111
 call-forward noan 5111 timeout 18
!
!
ephone-dn  13  dual-line
 number 112
 label Aaron (112)
 description Aaron S.
 name Aaron
 call-forward busy 5112
 call-forward noan 5112 timeout 18
!
!
ephone-dn  44
 number 8000*...*1 secondary 8000*...*2
 mwi on-off
!
!
ephone-dn  45
 number 8000*...*1 secondary 8000*...*2
 mwi on-off
!
!
ephone-dn  110  dual-line
 number 7000
 label Main (407-410-6732)
!
!
ephone-dn  111  dual-line
 number 7001
 label Main Rollover (407-410-6732)
!
!
ephone-dn  120
 number 888
 description Emergency Number
 call-forward all 917572780842
!
!
ephone-dn  121
 number 200
 label General Delivery Mailbox
 intercom 5000
!
!
ephone  1
 description Reception Phone
 mac-address 000D.BC50.E672
 type 7960 addon 1 7914
 button  1:1 3:121 5:110 6:111 7m2 8m3 9m4 10m5
 button  11m6 12m7 13m8 14m9 15m10 16m11 17m12 18m13
!
!
!
ephone  2
 description Tamara
 mac-address 0019.305D.D910
 type 7960
 button  1:2 6:111
!
!
....
....
 ---- Extra Phones Removed ----
....
....
!
!
ephone  12
 description Eric
 mac-address 0015.FA0C.B755
 type 7960
 button  1:12
!
!
!
ephone  13
 description Aaron
 mac-address 0012.D9ED.EA67
 type 7960
 button  1:13
!
!
ephone-hunt 10 sequential
 pilot 6732
 list 7000, 7001
 final 22334
 timeout 10
!
!
!
line con 0
 password 7 151A5A1E55227A2C78
 logging synchronous
 login authentication Local-Login
line aux 0
 login authentication Local-Login
 modem InOut
 transport input all
line vty 0
 logging synchronous
 login authentication Local-Login
 monitor
 transport input ssh
line vty 1 5
 logging synchronous
 login authentication Local-Login
 transport input ssh
!
scheduler allocate 20000 1000
ntp clock-period 17180771
ntp update-calendar
ntp server 132.163.4.103
!
end

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Question by:CiscoKid-Eric
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11 Comments
 
LVL 79

Expert Comment

by:lrmoore
ID: 22664424
What exact version of IOS do you have? There's a bug in some versions..
0
 

Author Comment

by:CiscoKid-Eric
ID: 22664458
12.4(3b) Advanced Enterprise
0
 
LVL 79

Expert Comment

by:lrmoore
ID: 22664489
caller-id name delivery was added in 12.4.11XW
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Author Comment

by:CiscoKid-Eric
ID: 22664623
That's weird. I had this system setup at a different site connected to XO communications, and it came through over there. Now it's with Paetec, but both places were NI-2 PRI's
0
 
LVL 79

Accepted Solution

by:
lrmoore earned 450 total points
ID: 22664707
Could just be a bug in your current version or a tiny difference in the way it is delivered by the telco.
This could help:
http://www.cisco.com/en/US/docs/ios/12_4/12_4x/release/notes/rn2800xw.html#wp363697

0
 
LVL 4

Assisted Solution

by:icanhelp
icanhelp earned 50 total points
ID: 22675927
I think you should check with your telco and ask them SPECIFICALLY:  "Where is the ISDN PRI signal actually being generated?"  Premise equipment or at the central office?  Some ISPs claim that they're handing your a PRI circuit, when in actually it's a channelized T1 and are generating the PRI specific signalling at your building and not at central office.

Why is this significant?  Because the PRI communications on your D-channel is then being reconverted in-band back to the CO whereas they may not be able to strip all parameters (or pass in to your office for that matter) all of the feature sets available on a normal PRI.

I noticed that you do have your T1 controller "chopped" up into different groups.  Looks like to me that they're actually handing you a Channelized T1 and mimicking PRI signalling from their onsite equipment to your router.  There's another SIGNIFICANT piece to this.  If they actually are using channelized T1 (T1 CAS or Robbed Bit Signalling), the PSTN information is being passed in-band rather than out of band (as such as what the D channel is for).  H323 as a protocol for Cisco routers cannot pull out inband ANI (caller ID) signals to pass along the caller ID to your set.  Sounds like to me you had a true PRI before and now you don't.

let me know if this is correct.  It's an easy call to make and make sure that they know exactly what you're asking.  Don't simply ask them if you have an ISDN PRI....ask them where exactly the signal is being generated and is it completely out of band D-channel signalling all the way to the central office's switch.

cheers.

rc
0
 
LVL 4

Expert Comment

by:icanhelp
ID: 22675937
correction:

I stated previously:  "...H323 as a protocol for Cisco routers cannot pull out inband ANI (caller ID) signals to pass along the caller ID to your set..."

To correct, I mean that H323 on Cisco Routers cannot pull ANI out whe T1Cas circuits are being used.  FXO and PRI circuits with H323 have no problem pulling out ANI.
0
 
LVL 4

Expert Comment

by:icanhelp
ID: 22701761
did this help you?
0
 

Author Comment

by:CiscoKid-Eric
ID: 24287053
Finally got this one resolved. It's definately the IOS image version, and the telco's handling of the information. The telco is sending the Calling party's name in a supplemental message, which the older versions of IOS didn't support. The new versions allow you to use the "isdn supp-service name calling" command on the serial interface to append the ie messages to the original q931 info.
0
 

Author Comment

by:CiscoKid-Eric
ID: 24287058
btw...I'm now using Adv Enterprise 12.4(24)T.
0
 
LVL 79

Expert Comment

by:lrmoore
ID: 24287375
Thanks for the update!
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