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Acrotray has stopped working

Posted on 2008-10-07
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Last Modified: 2016-11-16
I am trying to print to Adobe pdf, but keep getting a message:  "Acrotray has stopped working...", and the file doesn't save as pdf, nothing happens, except the error message, please advise.

I have an Apple all-in-one, 24" - with Mac O/S and Windows Vista installed. I want to print to pdf, on Windows.
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Question by:webachievements
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by:McKnife
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What version of acrobat do you use? Versions prior to 8 are incompatible with vista.
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by:webachievements
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I have Adobe Acrobat 8 and Adobe Reader 9.
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Expert Comment

by:Eoin OSullivan
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Assuming the Adobe Acrobat Print driver is not working properly.  Can you see the Adobe PDF printer still in the Printers folder?


To restore Printing to PDF in Windows will require you to ..
1. Reinstall Acrobat 8 (as it contains the print-to-pdf function
or
2. Install an alternative PDF printer tool such as PrimoPDF
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by:webachievements
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Yes I can see the PDF printer in the Printers folder. I have uninstalled and re-installed Acrobat 8, but the program now shuts down a few seconds after opening it - error message still appears. I've also rebooted the computer.
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Expert Comment

by:Eoin OSullivan
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OK .. sounds like Acrobat is messed up right and proper.

Rebooting the Mac (are you using BootCamp?) with Vista may not solve the issue.

Doing a complete root and branch uninstall of Acrobat is the best as it puts bits everywhere in the system.

See this article
http://kb.adobe.com/selfservice/viewContent.do?externalId=333237

And see the comments from flycomanche on this EE posting
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_Vista/Q_22457896.html
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Author Comment

by:webachievements
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I  went to your Adobe link and uninstalled Acrobat 8
msiexec /x {AC76BA86-1033-0000-7760-000000000003} /qn

Then re-installed Acrobat 8, but problem persists.

I then went to your experts-exchange link and uninstalled Acrobat 8 using the Microsoft Windows SDK - CMD Shell
MSIZAP.EXE T  {AC76BA86-1033-0000-7760-000000000003}

Then re-installed Acrobat 8, but problem persists.

I am installing Acrobat 8 from Adobe Creative Suite 3 Master Collection.


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Eoin OSullivan earned 50 total points
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I'm getting stumped on this one..

Do you have other elements of the Creative Suite still installed??

If so .. the removal of Acrobat 8 may not complete fully.

If Acrobat 8 is working .. but you just cannot print to PDF .. then I'd install and alternative PDF Print utility such as PrimoPDF or PDF995.

Then send this issue to Adobe directly as I'm afraid I haven't any more suggestions .. sorry.

ANYONE ELSE??
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by:webachievements
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Thanks for your efforts eoinosullivan, I have the whole suite installed, and Acrobat terminates each time I try and use it. I will download Adobe Reader 9, this will allow me to read pdf files, and take your advise and use PDF995 or PrimoPDF. I will send the issue to Adobe, perhaps they can help.
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Author Closing Comment

by:webachievements
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Thanks for the effort, I awarded you the points for your efforts and advise, thanks again.
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Expert Comment

by:Brian Hall
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The AcroTray application is used by the Adobe Distiller.  It is what helps to convert items into a PDF.

This error occurs regardless of Operating System.

This is a known issue.  Microsoft has a KB out on this.  There is a real simple fix for this, doesn't require a reboot nor did I have to close Adobe Acrobat down.

Simply do the following
1. Open the Devices and Printers
2. Select the Adobe PDF Printer
3. Select Printing Preferences
4. On the Adobe PDF Settings Tab... Make sure the check box "Rely on system fonts only; do not use document fonts" is unchecked.
5. Close out of dialog
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