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Email to Public Folder failing

Posted on 2008-10-07
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Last Modified: 2010-03-01
I am experiencing sporadic email delivery to public folders.  At first I thought it was a Content Filtering issue, but now I'm not sure.  I can describe the following symptoms, though not sure if all are related:

My test "sender" is a POP3 email account that I have through an unrelated domain, configured in Outlook Express, to keep separated from company email that is all Exchange Server 2007.  When I send a message from me@pop3.com to pubfold@company.com, nothing happens.  I don't get an NDR back, and nothing arrives in the public folder, or the spam quarantine account, no indication at all that I sent anything.

When I try to telnet to the Exchange Server using the Pulic IP, port 25, the connection fails.  I can connect using the name: smtp.company.com or smtp.company.local on port 25.  When I use telnet commands to send a message from me@pop3.com to pubfold@company.com, all replies are OK (sender, recipient, etc.) and the mail gets sent to the delivery queue.  Soon after that, I receive an NDR in my Outlook Express account for me@pop3.com.  I'm going to attach the exact NDR message, and maybe someone can tell me where to start looking for the problem.

Thanks.
Delivery has failed to these recipients or distribution lists:
 
order@sanjuantitle.com
There's a problem with the recipient's mailbox. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.
 
 
--------------------------------------------------------------------------------
Sent by Microsoft Exchange Server 2007 
 
 
 
 
 
 
Diagnostic information for administrators:
 
Generating server: sanjuantitle.local
 
order@sanjuantitle.com
#550 5.2.0 STOREDRV.Deliver: The Microsoft Exchange Information Store service reported an error. The following information should help identify the cause of this error: "MapiExceptionNotFound:16.18969:1E040000, 17.27161:0000000062020000000000004E00000000000000, 255.23226:9D000000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.27962:0A000000, 255.27962:94000000, 255.17082:0F010480, 0.27745:15000000, 4.21921:0F010480, 255.27962:FA000000, 255.1494:00000000, 255.1238:00000000, 0.16668:0F010480, 0.39497:0F010480, 4.55881:0F010480, 0.27676:0F010480, 0.23580:0F010480, 0.36537:0F010480, 4.5587:0F010480, 0.65193:0F010480, 0.16668:0F010480, 0.39497:0F010480, 4.55881:0F010480, 0.27676:0F010480, 0.23580:0F010480, 0.36537:0F010480, 4.5587:0F010480, 0.65193:0F010480, 0.16668:1A010480, 0.39497:0F010480, 4.55881:0F010480, 0.27676:0F010480, 0.23580:0F010480, 0.36537:0F010480, 4.5587:0F010480, 0.65193:0F010480, 4.10456:0F010480, 4.5318:0F010480, 4.10104:0F010480, 0.57449:0F010480, 4.6025:05000780, 4.5257:05000780, 4.4606:0F010480, 255.1750:EF7B0000, 0.26849:71040000, 255.21817:0F010480". ##
 
Original message headers:
 
Received: from (192.168.40.75) by smtp.sanjuantitle.local (192.168.40.130)
 with Microsoft SMTP Server id 8.1.291.1; Tue, 7 Oct 2008 14:28:04 -0600
To: order
From: rob
Subject: new order 2
MIME-Version: 1.0
Content-Type: text/plain
Message-ID: <a912dc6f-99bb-412e-9715-9249ca1d1048@smtp.sanjuantitle.local>
Return-Path: admin@smartwebsitedesigns.com
Date: Tue, 7 Oct 2008 14:28:04 -0600
X-GFI-SMTP-Submission: 1

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Question by:Rob Grinage
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by:ccns
ID: 22663651
have you gone to Exchange Sytem Manager.
Folders> public folder > rightclick on folder that is the one you want to send to...
you need to make sure on the exchange advanced tab that hide from exchange list is unticked.
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by:Rob Grinage
ID: 22663742
In ESM, I open the PFMC and right click the folder in question, in "properties" - "Exchange General" the box next to that setting is not checked.  Is there some other location for this setting?  If not, that doesn't appear to be my problem.
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Rob Grinage earned 0 total points
ID: 22716066
Upon further investigation, I found that I had duplicate email addresses configured and that must have been what caused this problem.  As soon as I removed the duplicate email addresses, mail to the public folders works just fine.
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