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Outlook user has contacts but they will not show in the address book when creating new mail message

Posted on 2008-10-07
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Last Modified: 2012-05-05
We moved users onto a new exchange server and now I have one user who see's all of their contacts but they are not showing up but when you go to the address book when creating a new message.  I checked under tools, email accounts, view existing dir or address books but I don't see a problem.  Also the properties of contacts is using the Outlook address book which looks fine.  
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Question by:Aidenous
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johnny_the_knife earned 500 total points
ID: 22663843
I have fixed this before by:

Right clicking the contacts list and unticking the box to make it an Outlook address book
Accessing the properties for the directory (Tools => Accounts => Address Books) and removing the address book from the users outlook profile
Close and re-open Outlook
Re-Add the Contacts list as an Outlook address book by right clicking it then selecting the tick box to make it an Addess Book.
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