Specific user cannot use Outlook Out of Office Assistant on Citrix server
We have one particular user that cannot user the Out of Office Assistant in Outlook when on our Citrix server. When they try to open it they get a message about "the command is not available". I have logged on to the same box with my user account and successfully opened the OOF. I have also tried to run the Detect and Repair option in Outlook while logged in as this user, but I cannot complete it because it's a Citrix/Terminal Server and the "install" won't start unless I access the machine directly. No other users are reporting this issue, it appears to be specific to this one user. I do not see any Event Log entries regarding the issue.
Any ideas? Thanks.
Any ideas? Thanks.
It may be that there Outlook profile is faulty - try making a new profile for them by going into Control Panel then Mail.
ASKER
If it's that "easy" I'm going to have a heavy drinking session this evening. Let me try and I'll be right back ...
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For a citrix user you have to find their "user section" of the registry while on the server.
HKEY_USERS\****USERS HEX ID**** \Software\Microsoft\Office
Rename that key and that will take care of your citrix outlook problem.
HKEY_USERS\****USERS HEX ID**** \Software\Microsoft\Office
Rename that key and that will take care of your citrix outlook problem.
Is there any way to universally fix this issue for users on Citrix if it is occurring with more than one user on more than one Citrix Server? The reason I ask is I would like to be preventative, before users know they have this problem, otherwise I only hear about it once it occurs, and to fix everyone would require to log in as each user and check first the behavior and then the registry settings. I would love to blanket this with a script or something that I can run periodically. Has anyone developed this?