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Specific user cannot use Outlook Out of Office Assistant on Citrix server

Posted on 2008-10-07
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Last Modified: 2012-05-05
We have one particular user that cannot user the Out of Office Assistant in Outlook when on our Citrix server.  When they try to open it they get a message about "the command is not available".  I have logged on to the same box with my user account and successfully opened the OOF.  I have also tried to run the Detect and Repair option in Outlook while logged in as this user, but I cannot complete it because it's a Citrix/Terminal Server and the "install" won't start unless I access the machine directly.  No other users are reporting this issue, it appears to be specific to this one user.  I do not see any Event Log entries regarding the issue.

Any ideas?  Thanks.
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Question by:griffisblessing
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by:johnny_the_knife
ID: 22664167
It may be that there Outlook profile is faulty - try making a new profile for them by going into Control Panel then Mail.
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by:griffisblessing
ID: 22664191
If it's that "easy" I'm going to have a heavy drinking session this evening.  Let me try and I'll be right back ...
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griffisblessing earned 0 total points
ID: 22664404
Whew ... not that easy.  No hang overs tomorrow.

I did find the answer however ...

1. Quit Outlook if it is running.

2. Press CTRL+ALT+DELETE, and then click Task Manager.

3. Click the Processes tab, and then verify that Outlook.exe does not appear in the list of processes.

4. Quit Task Manager.

5. Click Start, click Run, type regedit in the Open box, and then click OK.

6. Locate and then click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Resiliency

7. Right-click the Resiliency subkey (if it exists), and then click Rename.

8. Type Resiliency.old, and then press ENTER.

9. Quit Registry Editor.

10. Start Outlook, and then click Out of Office Assistant on the Tools menu.

*Taken from http://want2knw.wordpress.com/2007/06/12/office-the-command-is-not-available-see-the-program-documentation-about-how-to-use-this-extension/
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by:NSPOneSource
ID: 22672673
For a citrix user you have to find their "user section" of the registry while on the server.


HKEY_USERS\****USERS HEX ID**** \Software\Microsoft\Office\11.0\Outlook\Resiliency

Rename that key and that will take care of your citrix outlook problem.
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Expert Comment

by:bonbon1
ID: 36711307
Is there any way to universally fix this issue for users on Citrix if it is occurring with more than one user on more than one Citrix Server? The reason I ask  is I would like to be preventative, before users know they have this problem, otherwise I only hear about it once it occurs, and to fix everyone would require to log in as each user and check first the behavior and then the registry settings. I would love to blanket this with a script or something that I can run periodically. Has anyone developed this?
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