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OUTLOOK.EXE Process Does Not Stop After Closing Outlook

Posted on 2008-10-07
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Last Modified: 2013-11-05
Hello

I have a computer that has Microsoft Office Basic 2003 installed.  When you close Outlook whether it is via File -> Quit or by clicking the X, the OUTLOOK.EXE and WINWORD.EXE processes continue to run in the background.

This problem continues to occur even if Outlook is started in safe mode using the "/a" switch, and with all Add-ins disabled.  I have also tried renaming the ".srs" file in the Outlook data directory, which does not solve the problem either.  Norton 360 is installed, which I thought might have also been causing the problem but even with it completely disabled the problem still exists.

Today I tried completely uninstalling Office and reinstalling it, the problem persists.  Outlook is used heavily, but the .pst for this particular user is relatively small at 800MB, so I know the size of the file is not causing Outlook to stall either.

Any help with this would be much appreciated.
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Question by:irisbench
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war1 earned 500 total points
ID: 22664358
Hello irisbench,

Test if Outlook closes properly if you disable Word as editor.  In Outlook go to Tools > Options > Mail Format. Uncheck both options to make MS Word the default editor.

If no joy, see if this troubleshooter for Outlook Cannot Close
http://www.slipstick.com/problems/close.htm

Hope this helps!
war1
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Author Comment

by:irisbench
ID: 22687343
Even after completely disabling Norton 360 services and processes, the problem persisted.  It was only after I ran the Norton Product Removal Tool that OUTLOOK.EXE began to close normally.
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