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ArcServe 11.1 - CANWLIC.NLM states Host not initialized

Posted on 2008-10-07
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Last Modified: 2011-09-20
Running CA ArcServe 11.1 SP3  on a NW 6.5 SP7 system, I've suddenly started receiving the following error messages loading ArcServe:

   "CANWLIC.NLM: Host not initialized"

As a result, ASDB eventually unloads and ArcServe left not functional. :-(

System is running FC and connected to a SAN. No changes has been made to licensing, modules or their load order on the server.

Any ideas?

 -- Klaus
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Question by:kacfm
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Accepted Solution

by:
bhanukir7 earned 125 total points
ID: 22667106
Hi,

the possible reason is that the tape library option is not installed correctly or the tape library connected on the SAN is not detected by the netware server.

Can you check if netware is detecting the tape library correctly.

bhanu
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Author Comment

by:kacfm
ID: 22667344
Hi Bhanu

Unfortunately it seems that changer and drive as well as the FC board registers correctly. (Please see the snippet for CSLOADER.LOG).

I haven't been changing the configuration on the server, the changer or the FC network. Not directly

I've got configurations running in other locations that works. On those locations, CSLOADER.LOG contains identical entries and CANWLIC.NLM

CANWLIC.NLM is a license verification utility. The "physical" error message puzzles me...

 -- Klaus
From CSLOADER.LOG:
------------------
********************************************************
Oct-08 01:12:28    BINDING : ADAPTER [QL2X00.HAM]  /  [2] DEVICES
Oct-08 01:12:29    DEV 000: [V599-A3-D1:1] ADIC    Scalar i500     410 Is
                   Registered
Oct-08 01:12:29    DEV 001: [V599-A3-D1:0] IBM     ULTRIUM-TD4     74H Is
                   Registered
Oct-08 01:12:30    ********************************************************
Oct-08 01:12:30    Searching for valid Adapters, Please wait.
Oct-08 01:12:30    BrightStor ARCserve r11.1 SP3 SCSI CDM FC Device Driver
                   (Build 991.011 01/03/07)
Oct-08 01:12:31    r11.10 SP3     1 March, 2007
Oct-08 01:12:35    Fibre Channel Board Driver is ready

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Author Comment

by:kacfm
ID: 22676069
Update: Digging deeper into the setup, it turns out that the setup is using the SAN Option on a total of 5 serveres on this location. The primary server was *NOT* the backupserver, but on of the production servers hosting a data share. ArcServe on the production server was for som reason not running properly.

So, in reality, it was a physical/hardware problem although the hardware in this case was kind of virtualized(controlled by another party.

I now have som other problems like STANDARD.NLM crashing on the backup server, but that's going to be another story...

 -- Klaus

 -- Klaus
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Author Closing Comment

by:kacfm
ID: 31504039
Using the SAN option on several servers made things a little foggy...
Cheers.
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