Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Offline OAB not working Exchange 2003

Posted on 2008-10-07
2
Medium Priority
?
327 Views
Last Modified: 2012-05-05
I have an Exchange 2003 Enterprise server, I'm migrating to Exchange 2007, I installed a new server with Exchange 2007, most of the clients use Outlook 2003, all my mailboxes still are in the 2003 version.

I create several new users in Exchange 2003 and some test users in Exchange 2007, but no one appears in the Offline Address Book in the clients, I have made some test an configurations but no one works, I'll list every thing below:

Download address book in outlook, it doesn't work
Press F9 in outlook, itdoesn't work
I disabled the offline folders, it works but I couldn't use the distribution address book offline
I rebuilted the default offline address book, it doesn't work
I reviewed the configuration for a valid address book but every thing seems to be ok

Something weird I found is that I cannot see any new user in the Global Address List, but I see new users in the All Users Address List, unfortunately when I try to verify a user in the Outlook send mail window the verify process uses the Global Address List.

Any idea?
0
Comment
Question by:portiz60
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 32

Expert Comment

by:gupnit
ID: 22666970
0
 
LVL 3

Accepted Solution

by:
portiz60 earned 0 total points
ID: 22668972
Well I reviewed all the options mentioned in the article, I rebuilded the OAB, I ensured that my outlook is configured to download the full address book, but nothing works, every thing was working great before I added the Exchange 2007 server.

I found this error in the Exchange 2003 Event viewer:

Event ID 9360
Event ID: 9360
Category: OAL Generator
Source: MSExchangeSA
Type: Error
Machine: SERVER_NAME
Message: OALGen encountered an error while generating the changes.oab file for version 2 and 3 differential downloads of address list "\Global Address List". The offline address list has not been updated so clients will not be able to download the current set of changes. Check other logged events to find the cause of this error. If the cause of the problem was intentional or cannot be resolved OALGen can be forced to post a full offline address list by creating the DWORD registry key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeSA\Parameters\OAL post full if diff fails" and setting it to 1 on this server. When OALGen next generates the offline address list clients will perform a full OAB download. After that time the registry key should be removed to prevent further full downloads.

I followed the directions in the text and now every thing is working.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A couple of months ago we ran into an issue that necessitated re-creating our Edge Subscriptions. However, when we attempted to execute the command: New-EdgeSubscription -filename C:\NewEdgeSub_01.xml we received an error indicating that the LDAP se…
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question