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Microsoft Exchange 2007 Active Sync error id

Posted on 2008-10-07
Medium Priority
Last Modified: 2012-06-27
I receive this error message every time I try to sync my new Motorola phone with my exchange 2007 server. I replaced domain name and my username for generic id's in the error message below.
Any insight would be appreciated. Thank you.

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 10/8/2008 2:19:53 AM
Event time (UTC): 10/8/2008 6:19:53 AM
Event ID: 554356e83e8b4dbb9e48584f17307d03
Event sequence: 8741
Event occurrence: 2914
Event detail code: 0
Application information:
    Application domain: /LM/W3SVC/1/ROOT/Microsoft-Server-ActiveSync-1-128672537159225308
    Trust level: Full
    Application Virtual Path: /Microsoft-Server-ActiveSync
    Application Path: C:\Program Files\Microsoft\Exchange Server\ClientAccess\sync\
    Machine name: myserver
Process information:
    Process ID: 4748
    Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM
Exception information:
    Exception type: FileNotFoundException
    Exception message: Could not load file or assembly 'Microsoft.Exchange.AirSync, Version=, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
Request information:
    Request URL: http://mail.mydomain.com/Microsoft-Server-ActiveSync?User=myusername&DeviceId=CEFD9F76B4A3670D3E54E08C1B215180&DeviceType=SmartPhone 
    Request path: /Microsoft-Server-ActiveSync
    User host address
    User: mydomain\myusername
    Is authenticated: True
    Authentication Type: Basic
    Thread account name: NT AUTHORITY\SYSTEM
Thread information:
    Thread ID: 5
    Thread account name: NT AUTHORITY\SYSTEM
    Is impersonating: False
    Stack trace:    at Microsoft.Exchange.AirSyncHandler.Handler..ctor()
Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Question by:agentdeath
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LVL 22

Expert Comment

ID: 22677197
not quite sure what you have going on but can your phone chain up the cert.. meaning on your CAS server where did you get the cert that you are using?

Author Comment

ID: 22677251
I did try to hit it via IE and the cert is not coming up for my FQDN of mail.myserver.com.
I get an error page. I also have a stop error in my event viewer that says the FQDN cannot be located in the personal store.

I am going to get a cert for it from goDaddy and see if that fixes the problem.
LVL 22

Expert Comment

ID: 22677281
If you have a private cert, you need to install it on the device so it can chain it up.... If the cert does not match your FQDN you should get that resolved. Its sounds like you are using the self signed cert from the install?
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Author Comment

ID: 22677295
I am using the self signed certification that was part of the install. The certification uses the FQDN of my internal local domain. I'll get a new cert now and will check back in a few minutes.

LVL 22

Expert Comment

ID: 22677487
k, you can generate a new self signed one with all the correct info with the new-exchangecertificate

If you get one from Go dady- make sure you get all the names on the cert and the first is your external url...... autodiscover,etc...

Author Comment

ID: 22678167
I installed the cert form mail.mydomain.com
I set up my phone to connect via mail.maydomain.com using ssl
my router has ssl port 443 opened as well.

now i recieve an error message stating
Synchronization could not be completed. Try again later.
support code: 0x80072F7D
LVL 22

Expert Comment

ID: 22678201
did you set the external url for ActiveSync?

Author Comment

ID: 22678714
of course not. I'm a noob at active sync and I didn't read the manual.

fiddling with it now.

LVL 22

Expert Comment

ID: 22678928
check out my blog, lots of good stuff to help


Author Comment

ID: 22679286

I put mail.mydomain.com/microsoft-server-activesync in my phone.
I still get an error code of 0x80072f7d

I can hit the link from the web and it asks me for my username and password in the web browser.
I read that the last exchange roll up that was released broke active sync and it should be removed for active sync to work properly.

Since I added the certificate I started receiving this error message:

Microsoft Exchange couldn't find a certificate that contains the domain name mail.mydomain.com in the personal store on the local computer. Therefore, it is unable to offer the STARTTLS SMTP verb for any connector with a FQDN parameter of mail.mydomain.com. Verify the connector configuration and the installed certificates to make sure that there is a certificate with a domain name for every connector FQDN.

Any ideas?

LVL 22

Accepted Solution

ATIG earned 1000 total points
ID: 22680112
All you put in your phone is this... mail.mydomain.com

it will connect to the needed vdir.....

after the new cert you need to use the get-exchangeservercertificate and make sure its enabled for IIS etc....

Author Closing Comment

ID: 31504125
The solution you provided was correct. I had errors on my install of exchange 2007 and I had an incorrect domain name in my certificate. All in all it is working now and once I realized what was wrong, it was easy to fix.

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