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Windows XP SP2 Blue Screen of Death ONLY in Morning!

Posted on 2008-10-08
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Last Modified: 2012-08-13
One of my users has a Sony Vaio Laptop and has suddenly started getting the BSOD every morning when he comes in. He stays logged into our Exchange server but has no apps open and leaves it this way overnight. When he comes in the next morning, he moves his mouse to bring it out of screensaver mode, enters his password, briefly sees his Windows session, then receives the BSOD (screenshot attached). It does not happen at any other time during the day, and he does leave it sit frequently throughout the day while doing other things. I've updated all drivers, run checkdisk (no errors), ran antivirus and spyware, turned off all power management (on laptop and NIC card) and still have the same problem. Any suggestions are greatly appreciated!
IMG00211.jpg
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Question by:lcarrollccc
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LVL 93

Expert Comment

by:nobus
ID: 22667736
here a fix http://www.softwarepatch.com/windows/winxp-stop-error-aec.html
if it does not help, can you post a minidump ?
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Author Comment

by:lcarrollccc
ID: 22667808
I have installed this patch and will update tomorrow since I won't know if it worked until then. Thanks so much!
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Expert Comment

by:Dhiraj Mutha
ID: 22671546
Go to C:\Windows\Minidump folder and delete all the files there. It should be fine.
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LVL 93

Expert Comment

by:nobus
ID: 22676054
>>  Go to C:\Windows\Minidump folder and delete all the files there. It should be fine.   <<  NO ! you are supposed to post one here, if the fix does not help !!
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Author Comment

by:lcarrollccc
ID: 22676967
Great--I already deleted it. It did blue screen again this morning, so I'll post the minidump file if it is there...
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LVL 93

Expert Comment

by:nobus
ID: 22677057
i suppose he wants to hinder you ... completely wrong suggestion, doesnot help at all
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Author Comment

by:lcarrollccc
ID: 22677156
Thanks for watching out for me!
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LVL 93

Expert Comment

by:nobus
ID: 22677360
no problem; but i'll sign off for some hours now; be back in the morning
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LVL 14

Expert Comment

by:Dhiraj Mutha
ID: 22677554
Nobus: Thanks for the comments. I am supposed that you people, does not require any ones help. Thanks a lot. Bye.
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Author Comment

by:lcarrollccc
ID: 22677643
???
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Author Comment

by:lcarrollccc
ID: 22681158
Here is the minidump file from today...
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Expert Comment

by:nobus
ID: 22684615
where ?
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Author Comment

by:lcarrollccc
ID: 22685672
I clicked attach file and attached the file. What am I missing??? Never mind, I see that a dmp file is not one of the allowed files. I tried zipping it but it wouldn't accept that file, either, so I modified the extension to txt, so you'll need to change it back to dmp. Thanks.
Mini100908-01.txt
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LVL 93

Expert Comment

by:nobus
ID: 22687434
SYMBOL_NAME:  Tosrfhid+4391
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: Tosrfhid
IMAGE_NAME:  Tosrfhid.sys

this points to the tosrfhid.sys
Bluetooth HID Driver from TOSHIBA - Bluetooth HID Driver from TOSHIBA - TOSHIBA Corporation.
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Author Comment

by:lcarrollccc
ID: 22687725
Is this all it shows? I have had this driver installed for a long time. I can try reinstalling it I guess.
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Assisted Solution

by:nobus
nobus earned 1000 total points
ID: 22688282
if you want it all, just say so, all paste everything
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Accepted Solution

by:
lcarrollccc earned 0 total points
ID: 22688335
No, I was only looking for your opinion of what it showed that could be causing the BSOD.
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Author Comment

by:lcarrollccc
ID: 22719614
I updated the driver for the bluetooth mouse and still receive the bsod each morning. I also tried turning off screensaver. The only thing that seems to work is to log the computer off--if he stays logged in, he is assured the bsod the next morning. I'll keep plugging away at this, but obviously this is not a quick and easy fix. Thanks to nobus for trying.
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Expert Comment

by:Dhiraj Mutha
ID: 22720025
Format and reinstall the OS.
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Author Comment

by:lcarrollccc
ID: 22720089
No, thanks. Been there, done that. Don't want to have to do it again for a once-a-day bsod. I'll figure it out!
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