Solved

Windows XP SP2 Blue Screen of Death ONLY in Morning!

Posted on 2008-10-08
20
556 Views
Last Modified: 2012-08-13
One of my users has a Sony Vaio Laptop and has suddenly started getting the BSOD every morning when he comes in. He stays logged into our Exchange server but has no apps open and leaves it this way overnight. When he comes in the next morning, he moves his mouse to bring it out of screensaver mode, enters his password, briefly sees his Windows session, then receives the BSOD (screenshot attached). It does not happen at any other time during the day, and he does leave it sit frequently throughout the day while doing other things. I've updated all drivers, run checkdisk (no errors), ran antivirus and spyware, turned off all power management (on laptop and NIC card) and still have the same problem. Any suggestions are greatly appreciated!
IMG00211.jpg
0
Comment
Question by:lcarrollccc
  • 10
  • 7
  • 3
20 Comments
 
LVL 91

Expert Comment

by:nobus
ID: 22667736
here a fix http://www.softwarepatch.com/windows/winxp-stop-error-aec.html
if it does not help, can you post a minidump ?
0
 

Author Comment

by:lcarrollccc
ID: 22667808
I have installed this patch and will update tomorrow since I won't know if it worked until then. Thanks so much!
0
 
LVL 14

Expert Comment

by:Dhiraj Mutha
ID: 22671546
Go to C:\Windows\Minidump folder and delete all the files there. It should be fine.
0
 
LVL 91

Expert Comment

by:nobus
ID: 22676054
>>  Go to C:\Windows\Minidump folder and delete all the files there. It should be fine.   <<  NO ! you are supposed to post one here, if the fix does not help !!
0
 

Author Comment

by:lcarrollccc
ID: 22676967
Great--I already deleted it. It did blue screen again this morning, so I'll post the minidump file if it is there...
0
 
LVL 91

Expert Comment

by:nobus
ID: 22677057
i suppose he wants to hinder you ... completely wrong suggestion, doesnot help at all
0
 

Author Comment

by:lcarrollccc
ID: 22677156
Thanks for watching out for me!
0
 
LVL 91

Expert Comment

by:nobus
ID: 22677360
no problem; but i'll sign off for some hours now; be back in the morning
0
 
LVL 14

Expert Comment

by:Dhiraj Mutha
ID: 22677554
Nobus: Thanks for the comments. I am supposed that you people, does not require any ones help. Thanks a lot. Bye.
0
 

Author Comment

by:lcarrollccc
ID: 22677643
???
0
Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

 

Author Comment

by:lcarrollccc
ID: 22681158
Here is the minidump file from today...
0
 
LVL 91

Expert Comment

by:nobus
ID: 22684615
where ?
0
 

Author Comment

by:lcarrollccc
ID: 22685672
I clicked attach file and attached the file. What am I missing??? Never mind, I see that a dmp file is not one of the allowed files. I tried zipping it but it wouldn't accept that file, either, so I modified the extension to txt, so you'll need to change it back to dmp. Thanks.
Mini100908-01.txt
0
 
LVL 91

Expert Comment

by:nobus
ID: 22687434
SYMBOL_NAME:  Tosrfhid+4391
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: Tosrfhid
IMAGE_NAME:  Tosrfhid.sys

this points to the tosrfhid.sys
Bluetooth HID Driver from TOSHIBA - Bluetooth HID Driver from TOSHIBA - TOSHIBA Corporation.
0
 

Author Comment

by:lcarrollccc
ID: 22687725
Is this all it shows? I have had this driver installed for a long time. I can try reinstalling it I guess.
0
 
LVL 91

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 22688282
if you want it all, just say so, all paste everything
0
 

Accepted Solution

by:
lcarrollccc earned 0 total points
ID: 22688335
No, I was only looking for your opinion of what it showed that could be causing the BSOD.
0
 

Author Comment

by:lcarrollccc
ID: 22719614
I updated the driver for the bluetooth mouse and still receive the bsod each morning. I also tried turning off screensaver. The only thing that seems to work is to log the computer off--if he stays logged in, he is assured the bsod the next morning. I'll keep plugging away at this, but obviously this is not a quick and easy fix. Thanks to nobus for trying.
0
 
LVL 14

Expert Comment

by:Dhiraj Mutha
ID: 22720025
Format and reinstall the OS.
0
 

Author Comment

by:lcarrollccc
ID: 22720089
No, thanks. Been there, done that. Don't want to have to do it again for a once-a-day bsod. I'll figure it out!
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now