CName entry not replicating

Good Morning\Day
I have a CName entry created by my DNS hosting company as follows: to

DNS tools online show this as correct.  However, most users cannot reach

The admin insists that the CName entry is correct.  Any thoughts on where to go from here?

Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

jar3817Connect With a Mentor Commented:
It looks like that cname is only in your ns2 server, not your ns1. Looking at your SOA record for that domain, the serials are not the same, which means they're out of sync:

# host -t soa has SOA record 32 28800 7200 604800 3700
# host -t soa has SOA record 35 28800 7200 604800 3700

(the serials are 32 and 35)

Which server is the primary? Is one of them set to slave the name for the other are do you have them setup to just be independent? I would have your admin at least add the cname to the other server in the mean time and then figure out why they aren't doing the zone transfer. If NS2 happens to be the master, it's serial is smaller than NS1, so NS1 will never initiate a transfer. If that is the case, just set the master to have a higher serial and either restart or just send a notify to the other server.
How long ago was it created?  It usually takes 24-48 hours for it to completely replicate.

RowleyConnect With a Mentor Commented:
Looks like there are problems with the SOA, perhaps it hasn't been updated? Output from :

... here is the dig result for '' from server '' [dig @'' '' 'ANY']

 ; <<>> DiG 9.3.2 <<>> ANY
 ; (2 servers found)
 ;; global options:  printcmd
 ;; Got answer:
 ;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 40528
 ;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0
 ;            IN      ANY
 ;; AUTHORITY SECTION:      86400      IN      SOA 2008021210 7200 3600 604800 86400
 ;; Query time: 299 msec
 ;; WHEN: Wed Oct  8 14:39:01 2008
 ;; MSG SIZE  rcvd: 118


SOA doesn't match what i get when I lookup the NS servers for the domain:

;              IN      NS

;; ANSWER SECTION:       10      IN      NS       10      IN      NS

OnsiteSupportAuthor Commented:
Thank you...I will now begin to pummel our DNS admin and let you know the results LOL  They are a 3rd party provider.
All Courses

From novice to tech pro — start learning today.