Solved

Restarting BES services when moving user's mailbox

Posted on 2008-10-08
5
907 Views
Last Modified: 2012-05-05
Hi

We are running Exchange 2003 and BES 4.1.5

On each Exchange server, we have 4 Storage Groups (SG's), and within them, 4 Mailbox Stores (MS's).

Each SG corresponds to a Department within our company, and each MS corresponds to different positions (manager, director etc). We set policy limits at the store level.

Sometimes, we'll need to move mailboxes between MS's but within the same SG - e.g. if someone is promoted. Also, occasionally, users will move Departments and therefore their SG will change when their mailbox is moved.

Is it true that we'll need to restart the BES services each time we carry out one of these activities?

I've read a thread here ;

http://www.blackberryforums.com/bes-admin-corner/16200-moving-mailboxes-between-stores.html

That states that as long as permissions are setup correctly with the BES admin account, all that needs to be run is the following command: Run handheldcleanup -u
..and the services will not need to be restarted.

Does anyone know? Also, what permissions does the post exactly refer to?

Cheers!
0
Comment
Question by:bruce_77
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 3

Assisted Solution

by:Boze19130
Boze19130 earned 100 total points
ID: 22668651
You do have to restart the services on the BES.  We moved a lot of our mailboxes around about a year ago and I called in to talk to RIM about it and they told me you would need to.  I think really you only need to do the dispatcher and the router service but I am not positive.  It's been a while.  I found it easier just to restart all services from inside the manager.
0
 
LVL 5

Assisted Solution

by:amorgan2000
amorgan2000 earned 100 total points
ID: 22668662
We don't move people around a lot between MS or SG, but occassionally move them from one server to another.  On those occassions the users continue working as usual on their BlackBerry without restarting anything.  

The permissions it is talking about is the permissions of the BES service account.  
See this link about BES service account permissions:  http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02276&sliceId=SAL_Public&dialogID=91873367&stateId=0%200%2091867954
0
 
LVL 11

Expert Comment

by:ALogvin
ID: 22669713
I refrain from restarting my BES servers unless I have to. I've moved users between servers with no issue. I have moved users between Storage Groups and Message Stores with no issue.

In the past, my Exchange environment was not maintained by myself. I managed the BES only. Our Exchange team would move people and not even tell me... so I have some first hand experience here :)

If you move users within the same Exchange server, you do need to restart some services though. Restart the Dispatcher first (as it calculates how many users should be in each messaging agent and how many threads you will need) and then restart the BlackBerry Controller (which controlls the Messaging Agents).

amorgan2000 is right however regarding moves between servers... you dont need to restart then.
0
 
LVL 2

Author Comment

by:bruce_77
ID: 22856463
Thanks guys

Before I award points and close the question, does anyone know about the "Run handheldcleanup -u" command as an alternative to resarting the Dispatcher and Controller services if moving the mailbox within the same Exchange box?
0
 
LVL 11

Accepted Solution

by:
ALogvin earned 300 total points
ID: 22867514
That will not fix it.

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04474&sliceId=SAL_Public

Regardless of the muddled work-around on that link, restarting the Disp and Cont server will fix you up.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
BESX 5.0.4, Administration Service - Application Server Stops upon logon attempt. 4 505
Blackberry 10 Upgrades 5 561
BESX - Moving server 9 328
Intune/ Microsoft EMS 1 91
The latest Citrix Receiver has been released (May 2010) and is finally available for BlackBerry devices, version 1.0. Once installed, BB users can access Citrix applications from their device, on any* mobile network or WiFi connection. This is cu…
A little while ago I had a need to reinstall a Blackberry Enterprise server in order to fix a particular problem.  As I did not know the existing certificate password I entered a new one which resulted in the Administration page displaying that it "…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

737 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question