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Can you give us any more information? What kind of Internet connection does the site have? Have you spoken with the ISP? What kind of equipment is handling the Internet connection? Does it offer any logging?
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Can you give us any more information? What kind of Internet connection does the site have? Have you spoken with the ISP? What kind of equipment is handling the Internet connection? Does it offer any logging?

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The site has Embarq DSL and we are currently keeping a log of when the stoppage occurs. I will also get a specific error message.
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The site has Embarq DSL and we are currently keeping a log of when the stoppage occurs. I will also get a specific error message.

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It seems that Embarq has a problem with their modem and circuit. Using a network packet &quot;sniffing&quot; tool helped to convince them that the problem was in thier equipment.
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It seems that Embarq has a problem with their modem and circuit. Using a network packet "sniffing" tool helped to convince them that the problem was in thier equipment.

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Our company has one site that looses internet connectiviety at about the same time every day (for about an hour). Is there any way to troubleshoot this occurance?
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Our company has one site that looses internet connectiviety at about the same time every day (for about an hour). Is there any way to troubleshoot this occurance?

Experiencing an Internet outage at one location at the same time each day.

Network Management involves issues that are independent of specific hardware or software, including email policies, upgrade planning, backup scheduling and working with managed service providers for Desktop-As-A-Service (DaaS), Software-As-A-Service (SaaS) and the like through the use of tools, coupled with manufacturer standards, best practice guidelines, policies and procedures plus all other relevant documentation. Network management also includes monitoring, alerting and reporting, management reporting, planning for device or service updates, the backup of configurations, the setting of key performance indicators and measures (KPIs/KPMs), associated service level agreements and problem records as part of the IT Service Management (ITSM) framework.