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Cannot upgrade Norten i2002 firmware via MPLS WAN

Posted on 2008-10-08
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Last Modified: 2009-02-03
Hello.

We are currently expanding our VoIP to a new site, and we are having an issue with firmware upgrading the Nortel IP phones model i2002 (the only model being used).

Our setup contains the following:

Site 1: Main VoIP site with a CS1000
Site 2: Branch Office  also with a CS1000
Site 3: Branch Office  but without any servers
Site 4 (the new site): Branch Office  but without any servers

Site 1 and 2 uses a Dell PowerConnect 6024 as CORE switch and runs data and VoIP traffic in a separate VLAN. Site 3 doesn't have a Layer3 switch, so both data and VoIP uses the same VLAN. Site 4 uses a Dell PowerConnect 6224 as CORE switch, and data and VoIP traffic is in a separate VLAN.

All sites are connected via a switched MPLS without any restrictions or internal firewalls to block any traffic. MTU is set to 1800bytes which is higher than the size of the packets when upgrading the firmware (checked via Ethereal sniff)

DHCP is used on all sites to give out IPs for both PCs and IP phones in their respective scopes (except Site 3 where they use the same scope). On Site 1 and 2, the VoIP server and the IP phone are on the same subnet.

IP phones on Site 4 are connecting to the CS1000 on Site 1. As long as the IP phone is using the latest firmware from the CS1000, then everything is working as it should. The problem occurs when the i2002 firmware needs to be updated  e.g. from 0604DAD to 0604DBN. The phone is able to detect that it needs to upgrade its firmware. The phone then reboots to download the new firmware, but it's unsuccessful. The phone hangs at a message I unfortunately can't remember, but it's "Waiting for BOOTP mode" or something like that. After that, the message "Firmware download" is shown very shortly and then the phone reboots again. Due to the unsuccessful firmware upgrade, the phone is now in an endless loop because the server keeps telling the phone to upgrade its firmware, but the phone is unable to do so.

By looking at an Ethereal sniff of a successful firmware upgrade (from one of the other sites) and comparing it to a sniff of the unsuccessful firmware upgrade, I can see that the unsuccessful upgrade seems to be stopping where the upgrade process is supposed to perform "UFTP Signaling" on port 5105.

There are 2 major differences between the setup on Site 1 + 2 and Site 4.

* On Site 4, the IP phones are not on the same subnet as the VoIP server because there aren't any VoIP servers on that site.

Due to this, I'm wondering if any UDP / IP Helper addresses should be configured on the CORE switches and MPLS network to allow broadcasts to flow between the subnets!?

* Site 4 uses a newer Layer3 switch, Dell PowerConnect 6224. Site 1 + 2 uses a Dell PowerConnect 6024.

The new switch on Site 4 also gave us some initial problems with the communication, but that was solved by enabling the "VLAN Filter" option on the i2002 phone, so I know for a fact that the 2 switches don't work exactly the same way.

Any suggestions to the cause of this firmware upgrade issue, is greatly appreciated.

Thanks in advance.
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Question by:Michael G
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Expert Comment

by:harbor235
ID: 22678117

You are using UFTP, are your networks devices multicast enabled? What must you do to use UFTP over a WAN? Local should be no problem, however, if you are not multicast enabled on the WAN as well I can see why this would not work.

harbor235 ;}
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Author Comment

by:Michael G
ID: 22684767
I'm aware of that. As I wrote in my question:

"Due to this, I'm wondering if any UDP / IP Helper addresses should be configured on the CORE switches and MPLS network to allow broadcasts to flow between the subnets!?"

I don't want to just enable all broadcasts across tha WAN, but I haven't found anyone (not even our supplier) that can tell me which "helpers" I should add!?
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LVL 32

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by:harbor235
ID: 22686823


If it is strictly bootp request you can use ip helper-addresses, however, with uftp it uses multicast so you may need to enable multicast over the WAN.

harbor235 ;}
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Accepted Solution

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Michael G earned 0 total points
ID: 23496579
We finally got this solved now.

The issue was the firmware on the Nortel phone - v. 0604DAD - when the phone had that firmware release, it was in some cases unable to complete the firmware update.

If the same phone had a newer firmware - eg. v. 0604DBN - it was able to both downgrade to v. 0604DAD and upgrade to eg. 0604DCG.
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