Solved

PDF links in IE7 not working

Posted on 2008-10-08
10
1,978 Views
Last Modified: 2013-12-08
I am having some issues when clicking on a PDF link in IE7. It gives me an error that you must have a later version of adobe reader (8 or 9) installed to open this file. I have Adobe standard 6.0 and Reader 9.0 installed on this system. The system is set up to open all .pdf files in the 9.0 reader, however the links from the web want to open in the standard 6.0. I have checked a bunch of settings in adobe as well as IE7 to make sure all the add ins are insalled and active. Any suggestions??? I did have one user that uninstalled Reader 9.0 and installed Reader 8.0 and that seemed to fix his issues. Maybe there is a bug with reader 9.0? I tried to check Adobe's knowlegebase but there web site has been having issues all week long.
0
Comment
Question by:paragondie
  • 4
  • 4
  • 2
10 Comments
 
LVL 97

Expert Comment

by:war1
ID: 22669827
Hello paragondie,

Looks like your system thinks Adobe Standard 6 is the default.   Make sure  Adobe Reader 9 is set as default. Look in Windows Explorer > Tools > Folders > File Types as well.

Re-installing Adobe Reader 9 may fix the problem.

Hope this helps!
war1
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 22670299
paragondie--Any reason for keeping Reader 6.0?  It might be well to uninstall.
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 22670348
paragondie--I meant to add in my post above to look into the Edit|Preferences|Internet settings for both versions of Reader.  Are either or both set to "Display pdf in browser"?  If v6.0 is so set, but 9.0 is not, that could be why 6.0 is chosen to open links in IE.
0
 

Author Comment

by:paragondie
ID: 22670635
I have 6.0 standard which is the full version not the reader to create pdf files. Version 9 reader is installed to read the newer pdf files. Both version of adobe are set to open in browser. The system is set up as 9.0 being the dafault and to open all pdf files in that version. If I open a pdf file on my system it will open in 9.0 Reader just fine. However when I try to click on a pdf link from the web I get that error and it will try to open in 6.0.
0
 
LVL 97

Assisted Solution

by:war1
war1 earned 125 total points
ID: 22670655
Try reinstalling Acrobat Reader 9, and then click the link.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:paragondie
ID: 22671380
That didn't work but uninstalling 9.0 and installing 8.1 Reader seems to work. I am thinking it may just be a problem with 9.0  However some of our users here have the same Adobe products insatlled and the links work fine for them? So what is diffrent between the two.
0
 
LVL 97

Expert Comment

by:war1
ID: 22672876
Did you compare settings?  Are users on same OS and same browser version?
0
 

Author Comment

by:paragondie
ID: 22677085
Yes both users are using Windows XP SP 3, Adobe standard 6.0 as well as reader 9.0 are installed, and they are using IE7.
0
 

Accepted Solution

by:
paragondie earned 0 total points
ID: 22679195
I uninstalled Adobe reader 9, ran a registry clean up, rebooted, reinstalled Adobe 9 reader. Everything is working fine now.
0
 
LVL 97

Expert Comment

by:war1
ID: 22679776
paragondie, glad the problem is fixed. So it was a registry error. Thanks for the points.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I spend far too much time on the web keeping up with the news: politics, the environment, computer stuff, the Experts Exchange. It's never-ending. But many of the most informative web pages are overwhelmed with noise: scrolling banners, flashing tex…
It's here again; Microsoft is launching a new version of Internet Explorer: Internet Explorer 9, with noticeable changes on its interface, functions and new tools. As they say on its promotional video: "It's time to play, on a more beautiful web", f…
Google currently has a new report that is in beta and coming soon to Webmaster Tool accounts. This Micro Tutorial will highlight new features for Google Webmaster Tools.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

895 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now