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PDF links in IE7 not working

Posted on 2008-10-08
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Last Modified: 2013-12-08
I am having some issues when clicking on a PDF link in IE7. It gives me an error that you must have a later version of adobe reader (8 or 9) installed to open this file. I have Adobe standard 6.0 and Reader 9.0 installed on this system. The system is set up to open all .pdf files in the 9.0 reader, however the links from the web want to open in the standard 6.0. I have checked a bunch of settings in adobe as well as IE7 to make sure all the add ins are insalled and active. Any suggestions??? I did have one user that uninstalled Reader 9.0 and installed Reader 8.0 and that seemed to fix his issues. Maybe there is a bug with reader 9.0? I tried to check Adobe's knowlegebase but there web site has been having issues all week long.
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Question by:paragondie
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Expert Comment

by:war1
ID: 22669827
Hello paragondie,

Looks like your system thinks Adobe Standard 6 is the default.   Make sure  Adobe Reader 9 is set as default. Look in Windows Explorer > Tools > Folders > File Types as well.

Re-installing Adobe Reader 9 may fix the problem.

Hope this helps!
war1
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Expert Comment

by:jcimarron
ID: 22670299
paragondie--Any reason for keeping Reader 6.0?  It might be well to uninstall.
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Expert Comment

by:jcimarron
ID: 22670348
paragondie--I meant to add in my post above to look into the Edit|Preferences|Internet settings for both versions of Reader.  Are either or both set to "Display pdf in browser"?  If v6.0 is so set, but 9.0 is not, that could be why 6.0 is chosen to open links in IE.
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Author Comment

by:paragondie
ID: 22670635
I have 6.0 standard which is the full version not the reader to create pdf files. Version 9 reader is installed to read the newer pdf files. Both version of adobe are set to open in browser. The system is set up as 9.0 being the dafault and to open all pdf files in that version. If I open a pdf file on my system it will open in 9.0 Reader just fine. However when I try to click on a pdf link from the web I get that error and it will try to open in 6.0.
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Assisted Solution

by:war1
war1 earned 125 total points
ID: 22670655
Try reinstalling Acrobat Reader 9, and then click the link.
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Author Comment

by:paragondie
ID: 22671380
That didn't work but uninstalling 9.0 and installing 8.1 Reader seems to work. I am thinking it may just be a problem with 9.0  However some of our users here have the same Adobe products insatlled and the links work fine for them? So what is diffrent between the two.
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Expert Comment

by:war1
ID: 22672876
Did you compare settings?  Are users on same OS and same browser version?
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Author Comment

by:paragondie
ID: 22677085
Yes both users are using Windows XP SP 3, Adobe standard 6.0 as well as reader 9.0 are installed, and they are using IE7.
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Accepted Solution

by:
paragondie earned 0 total points
ID: 22679195
I uninstalled Adobe reader 9, ran a registry clean up, rebooted, reinstalled Adobe 9 reader. Everything is working fine now.
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Expert Comment

by:war1
ID: 22679776
paragondie, glad the problem is fixed. So it was a registry error. Thanks for the points.
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