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Message lost after being submitted to Categorizer in Exchange 2003

Posted on 2008-10-08
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Last Modified: 2013-11-30
Hi

We are using Exchange 2003 SP2.

An external organisation is trying to send us an email (with attachments) but it is not being received. I checked our SMTP Gateway, and the message is being recieved and handed to Exchange.

On Exchange, I checked out Exchange Message Tracking, and the message seems to be untraceable after the following entry;

SMTP: Message Submitted to Categorizer

Does anyone know what this means and how I can find out what is happening to it?

The attachment types are just usual xls files and not being blocked by our AV on Exchange. The recipient list is a Distribution Group; group@mydomain.com

Any ideas?

Cheers

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Question by:bruce_77
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Author Comment

by:bruce_77
ID: 22669333
Sorry, should have mentioned, we have multiple domains, but one Exchange organisation.

Mail flow is like this;

INTERNET > SMTP Gateway > Exch1.us.company.com > Exch2.uk.company.com

The message is being lost at Exch1.us.company.com

The Distribution Group that the mail is being sent to was created on a uk.company.com DC, could this be AD related? I understand that the Categorizer is responsible for directory lookups?


Any ideas?
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Expert Comment

by:LeeDerbyshire
ID: 22669969
This nearly always means that the message has been diverted by some kind of application using an event sink.  I know you said it's not the AV, but it will be something like that.  IMF, or some other kind of spam filter.
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Author Comment

by:bruce_77
ID: 22874272
It seems to be that if the message is sent to a DL, then it gets caught in the categoriser, but if the message is sent to the recipients listed explicitly, then it gets through.

The DL works fine internally....I am in the process of creating a new DL and asking them to test, but any idea why this would happen?
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LeeDerbyshire earned 500 total points
ID: 22875892
This happens when a DL has no members; which seems strange, since you say it works internally.  I think you should check that the DL you are using externally is the same one that you are using internally.
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Author Comment

by:bruce_77
ID: 22913273
Found the answer - the problem was the DL was a global group.

The first Exchange server the messsage reached on our server was in a different domain, hence effectively had no members!

Cheers for the help!
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Author Comment

by:bruce_77
ID: 22913274
Sorry for anyone reading this in the future, the fix is to change the group to Universal. That way, group membership is replicated to other domains in the forest.
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