?
Solved

Microsoft Outlook - Why is "show number of unread items and show total number of items" greyed out on the general tab under properties of public folders and favorites in Outlook?

Posted on 2008-10-08
3
Medium Priority
?
1,969 Views
Last Modified: 2012-05-05
Have  Exchange 2003 w/ SP2 and 2003 / 2007 Outlook clients.  Both clients have this same issue.  A user wants to change this setting but cannot. These selections are greyed out in Outlook, is this by design and if so why? Can they even be enabled and if so, how?
0
Comment
Question by:msandhorst
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 22695538
Hi, msandhorst.

Is your Exchange server hosted or does your organization operate it?  What permissions do staff have on the public folders?
0
 
LVL 1

Author Comment

by:msandhorst
ID: 22702067
We host our own Exchange server, I have Enterprise Admin rights and full control of all public folders.  My options are grayed out too.
0
 
LVL 76

Accepted Solution

by:
David Lee earned 1500 total points
ID: 22709898
I believe this is an Exchange issue, not an Outlook issue.  I can't find anything definitive on the subject, but I did find this article (http://www.codeauthority.com/Blog/tabid/54/EntryID/15/Default.aspx) which describes the same problem and a workaround for hosted Exchange.  My theory is that the value is set to unread items by default and not easily changed.  

Sorry, I know that's not much help.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question