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Microsoft Outlook - Why is "show number of unread items and show total number of items" greyed out on the general tab under properties of public folders and favorites in Outlook?

Posted on 2008-10-08
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Last Modified: 2012-05-05
Have  Exchange 2003 w/ SP2 and 2003 / 2007 Outlook clients.  Both clients have this same issue.  A user wants to change this setting but cannot. These selections are greyed out in Outlook, is this by design and if so why? Can they even be enabled and if so, how?
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Question by:msandhorst
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by:David Lee
ID: 22695538
Hi, msandhorst.

Is your Exchange server hosted or does your organization operate it?  What permissions do staff have on the public folders?
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by:msandhorst
ID: 22702067
We host our own Exchange server, I have Enterprise Admin rights and full control of all public folders.  My options are grayed out too.
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David Lee earned 1500 total points
ID: 22709898
I believe this is an Exchange issue, not an Outlook issue.  I can't find anything definitive on the subject, but I did find this article (http://www.codeauthority.com/Blog/tabid/54/EntryID/15/Default.aspx) which describes the same problem and a workaround for hosted Exchange.  My theory is that the value is set to unread items by default and not easily changed.  

Sorry, I know that's not much help.
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