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Common customer contact list in Exchange 2007 - Outlook 2003/2007 environment

Posted on 2008-10-08
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We are moving to exchange 2007 and our previous mail server software provided a company wide customer contact list. This list was easily accessible and addresses could be picked from this list at point of sending an email. What is the best way of achieving this facility in Exchange 2007. Address lists / Public folders? Are addresses only to do with manipulating active directory entries or can external addresses be put in address lists?

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Question by:wsmyth
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tigermatt earned 2000 total points
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The usual way to achieve this is to create a Contacts Public Folder which contains an entry for each of your customers. To send an email, users can open the Public Folder, right-click the appropriate customer's record and choose the option to send them an email.

You could potentially use an Address List which is configured on the Exchange side. However, this has a number of disadvantages, most notably the fact that you have to add all the contacts to Active Directory as Contact objects - making it more inconvenient for them to be managed, you will end up with all the customers in the GAL.

-tigermatt
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