Nortel Baystack 460 invalid new password

Posted on 2008-10-08
Last Modified: 2012-05-05

Our Nortel Baystack 460 is asking us to change the expired password, but wouldnt accept anything. Comes up with the error message  Invalid new password.

Weve tried every type of password (short, long, secure etc.), but no luck.

This is a second switch with the same problem.

Had anyone else experienced the same problem, or whats a password recovery procedure for those?

Here are the switch details

Ethernet Switch 460-24T-PWR  HW:03       FW:   SW:v3.7.0.05 ISVN:2

Question by:Arturasj
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 4
LVL 21

Expert Comment

ID: 22677233
The easiest way to manage the password is to go into the menu system and arrow down to the console/comm port configuration.

Set the appropriate switch or stack read only and read write password to what you want it to be. It will take up to 15 text characters.

Then go to the Telnet/WEB Switch Password Type on the same screen (or Telnet/WEB Stack Password Type if it is a stack) and choose the local password choice. Do the same thing for the Console Switch Password Type if desired.

Author Comment

ID: 22685382
Thanks for your reply Rick.

I can't get as far as menu. As soon as I enter my password it's asking for a new one, but not accepting anything. So at the moment I'm locked out. Any idea?
LVL 21

Expert Comment

ID: 22686019
I have never seen this where the switch is prompting for expired password.
Have you tried uppercase RW
MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.


Author Comment

ID: 22691493
I know it is weird.

I am trying WR as a username and a current password, that's when it starts asking for a new one. It's the same from telnet and web interface. It accepts a current password, but not a new one. It knows if new password and verification don't match, it also knows if you're trying the same password, but any new one is invalid. We had it on one of our switches for a while, but the second instance is on a stack.

what's a password recovery procedure with nortel?
LVL 21

Expert Comment

ID: 22693800
I believe that if you open a case with Nortel and give them the serial number and mac address of the switch      they can give you password.

Author Comment

ID: 22693810
I'll try logging a case next week. Thanks

Accepted Solution

Arturasj earned 0 total points
ID: 23434142
I found the answer. The new password must contain at least two of each. lower case, capitals, numbers and special characters.
LVL 21

Expert Comment

ID: 23434599
Interesting. I have never seen anything require more than one of each type. Something to watch out for. Thanks for the update.

Featured Post

Major Incident Management Communications

Major incidents and IT service outages cost companies millions. Often the solution to minimizing damage is automated communication. Find out more in our Major Incident Management Communications infographic.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
CCNA lab 6 64
Unable to ping a server in the same subnet 10 147
Stacked switch question 7 72
Configure 2 Servers with Crossover cable 3 46
In this tutorial I will show you with short command examples how to obtain a packet footprint of all traffic flowing thru your Juniper device running ScreenOS. I do not know the exact firmware requirement, but I think the fprofile command is availab…
Before I go to far, let's explain HA (High Availability) and why you should consider it.  High availability is the mechanism used to provide redundancy to any service at the same site and appears as a single service to the users of that service.  As…
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question