Old emails are being deleted automatically.
Posted on 2008-10-08
Server: Exchange 2003 SP2
Client: Outlook 2003 (laptop and terminal server), ActiveSync (OWA) MotorolaQ 9C
One of our CEO's is reporting that his emails are being deleted from his inbox. On Friday he reported that all emails from Sept 1-30 have been deleted. He also reported that all calendar entries from Sept 15+ have been deleted.
I found all of the items in the deleted items folder and I was able to restore everything. I chalked it up to user error but the problem keeps happening. His calendar is not being deleted anymore but his emails are still dissapearing.
Friday: 10/3/08 Emails from 9/1 - 9/31 have been deleted.
Monday: 10/6/08 Email from 9/1 - 10/1 have been deleted
Tuesday: 10/7/08 Email from 9/1 - 10-02 have been deleted
Wednesday: 10/8/08 Email from 9/1 - 10/3 have been deleted
I am pretty convinced it is not user error anymore. He doesn't use outlook rules (I double checked to make sure) and auto archiving has been disabled.
What is happening?