Solved

Newly installed Norton GoBack will not enable, and shuts down computer at start-up

Posted on 2008-10-08
3
374 Views
Last Modified: 2013-12-09
Hello.

I recently uninstalled an earlier version of Norton GoBack (which worked beautifully) and installed the newest version.  However, after completing the installation, GoBack would not enable.  When I then click on "enable," it indicates that it will have to restart the computer.  It then retrieve some files from the Norton Systemworks installation disk - and then does nothing else.  When I then restart the computer on my own, I see that GoBack is there (it precedes Windows in booting), and that on its initial startup window it says it's "enabled," but when windows then loads, I look down and see that it is not in fact enabled.  If I click "enable" again, it just takes me through the same fruitless loop.

Here's another part of the puzzle: When I then uninstall GoBack (so that I can reinstall it) using Norton Removal Tool, it completes the process and then restarts the computer.  Upon startup, the GoBack startup window still appears - and then the computer completely shuts down.  The message dreaded blue-screen message reads: "The session Manager Initialization system process terminated unexpectedly."  I did some research and found that Symantec has identified this as a problem (http://service1.symantec.com/SUPPORT/goback.nsf/0/4a64f3e97846989688256de20006c6d1?OpenDocument).  However, their solution - to roll back Nvidia IDE drivers - does not apply to me because I don't appear to have Nvidia IDE drivers.  Yet clearly, I am experiencing the identical problem.

So clearly, there seems to be some kind of conflict between GoBack and some other file(s) on my computer.  I really want to be able to install GoBack, but this problem stands in the way.  Does anyone know how to overcome whatever conflict is happening?  Thanks.
0
Comment
Question by:6610iacservant6610
  • 2
3 Comments
 
LVL 30

Expert Comment

by:flubbster
ID: 22672440
I would first try to remove the remnants of the program using the Microsoft Windows Installer Cleanup Utility. Note that this will only work on programs that were installed using the MS Installer.

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

Read the KB for further instructions:
http://support.microsoft.com/kb/290301
0
 

Author Comment

by:6610iacservant6610
ID: 22673693
Unfortunately, I installed the software without the MS Installer...
0
 

Accepted Solution

by:
6610iacservant6610 earned 0 total points
ID: 22676169
I worked this out with Symantec tech support after many, many hours...
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Endpoint security products 4 51
Antivirus - Webroot vs Symantec? 6 106
no display on laptop 5 74
cloning computer 13 65
VM backups can be lost due to a number of reasons: accidental backup deletion, backup file corruption, disk failure, lost or stolen hardware, malicious attack, or due to some other undesired and unpredicted event. Thus, having more than one copy of …
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now