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Microsoft Exchange Server reported error (0x8004011D): The server is not available

Posted on 2008-10-08
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Last Modified: 2012-05-05
All workstations on a system I support can no longer send/receive email through Outlook 2003. This started late yesterday.

ERROR Message:
Task 'Microsoft Exchange Server' reported error (0x8004011D) : 'The server is not available. Contact your administrator if this condition persists.'

Event Viewer Error:
The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0512-00000000

Operating System: Small Business Server 2003 SP1

All of the Microsoft Exchange Services are running and the Mailbox Store is mounted. The database sizes are: PRIV1.EDB - 10.5GB, PRIV1.STM - 6.2GB, PUB1.EDB - 215MB, PUB1.STM - 958MB. Total for all four files is about 18GB.

Is the 16GB limit per file or total? Will SP2 need to be loaded to increase the limit? Is there anyway to purge older emails since I cannot connect with Outlook 2003?

I am going in circles on this one - HELP!

I am tech savy, but I am an Exchange neophyte - so please be gentle.  :-)

Thanks

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Question by:cpumantx
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Assisted Solution

by:michaelgoldsmith
michaelgoldsmith earned 2000 total points
ID: 22671452
If you found yourself over the 16GB limit, the mailbox store would dismount itself and not mount until you ran an offline defrag of the database - a safety feature built into Exchange. If your mailbox store is really mounted, than you have another issue on your hands.
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by:cpumantx
ID: 22672690
Do I need to load SP2 for SBE 2003? Run a defrag on the database? Where do I start?
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Accepted Solution

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cpumantx earned 0 total points
ID: 22675054
Thanks michaelgoldsmith for "hitting me upside the head" with the obvious. Buried in the Event Manager Application Log was the error message about the database reaching its maximum size.

I successfully ran the ESEUTIL /D on the database (D:\APPS\Program Files\Exchsrvr\mdbdata\priv1.edb). After that, I was able to start the MS Information Store and mount the mailbox store. Outlook 2003 clients can now connect to Exchange.

I'll start trimming the emails immediately.
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Expert Comment

by:michaelgoldsmith
ID: 22675673
Glad to assist.
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