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Word crashing because of corrupt user profile?

Posted on 2008-10-08
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Last Modified: 2012-05-05
We are in a domain environment. The user profiles and settings are stored on the server so that the user can log into any machine they want. I have one user who is having problems with Word crashing.

I uninstalled and reinstalled office (twice), did the check and repair, deleted the data keys, everything I can think of but it's still happening.

So I imaged a new machine for him from my default image and got everything installed and working correctly. Then when I sign in as that user and launch outlook (using word as the editor) or just launch Word directly, it crashed on me.

The error report is :

Faulting application winword.exe, version 11.0.8215.0, stamp 48000d55, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x00000001.

So this being a completely new machine with good installs of all programs, I'm thinking it's somewhere in the use profile or one of the accompanying folders like App Data.

Any ideas on how to fix this?
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Question by:TTCLIVE
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Accepted Solution

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war1 earned 500 total points
ID: 22672494
Hello TTCLIVE,

Sounds like a corrupt Outlook or user profile.  Create a new Outlook profile.

If no joy, create a new Windows user account.

Hope this helps!
war1
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Author Comment

by:TTCLIVE
ID: 22672567
I already tried creating a new Outlook profile with no success in fixing the issue.

Is there any way to fix this without creating a whole new user profile?
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Expert Comment

by:war1
ID: 22672695
TTCLIVE, I do not know where the corruption lies in the user profile.  It will take a long time to test all parameters. So a new user profile is the fastest way to fix the problem.

If you do not mine waiting, wait a few hours to see if another expert may know where the corruption lies.
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Author Comment

by:TTCLIVE
ID: 22672771
I would prefer not to recreate the user profile, so I will hold off for a while to see if anyone else has a suggestion as to where I should look.
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Author Comment

by:TTCLIVE
ID: 22690880
I guess that's what I've got to do then, thanks for the help!
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