Solved

Word crashing because of corrupt user profile?

Posted on 2008-10-08
5
839 Views
Last Modified: 2012-05-05
We are in a domain environment. The user profiles and settings are stored on the server so that the user can log into any machine they want. I have one user who is having problems with Word crashing.

I uninstalled and reinstalled office (twice), did the check and repair, deleted the data keys, everything I can think of but it's still happening.

So I imaged a new machine for him from my default image and got everything installed and working correctly. Then when I sign in as that user and launch outlook (using word as the editor) or just launch Word directly, it crashed on me.

The error report is :

Faulting application winword.exe, version 11.0.8215.0, stamp 48000d55, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x00000001.

So this being a completely new machine with good installs of all programs, I'm thinking it's somewhere in the use profile or one of the accompanying folders like App Data.

Any ideas on how to fix this?
0
Comment
Question by:TTCLIVE
  • 3
  • 2
5 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 22672494
Hello TTCLIVE,

Sounds like a corrupt Outlook or user profile.  Create a new Outlook profile.

If no joy, create a new Windows user account.

Hope this helps!
war1
0
 

Author Comment

by:TTCLIVE
ID: 22672567
I already tried creating a new Outlook profile with no success in fixing the issue.

Is there any way to fix this without creating a whole new user profile?
0
 
LVL 97

Expert Comment

by:war1
ID: 22672695
TTCLIVE, I do not know where the corruption lies in the user profile.  It will take a long time to test all parameters. So a new user profile is the fastest way to fix the problem.

If you do not mine waiting, wait a few hours to see if another expert may know where the corruption lies.
0
 

Author Comment

by:TTCLIVE
ID: 22672771
I would prefer not to recreate the user profile, so I will hold off for a while to see if anyone else has a suggestion as to where I should look.
0
 

Author Comment

by:TTCLIVE
ID: 22690880
I guess that's what I've got to do then, thanks for the help!
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This video walks the viewer through the process of creating Hyperlinks for the web and other documents. Select the "Insert" tab: Click "Hyperlink":  Type "http://" followed by a web address to reference a website or navigate to a document to ref…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now