Word crashing because of corrupt user profile?
Posted on 2008-10-08
We are in a domain environment. The user profiles and settings are stored on the server so that the user can log into any machine they want. I have one user who is having problems with Word crashing.
I uninstalled and reinstalled office (twice), did the check and repair, deleted the data keys, everything I can think of but it's still happening.
So I imaged a new machine for him from my default image and got everything installed and working correctly. Then when I sign in as that user and launch outlook (using word as the editor) or just launch Word directly, it crashed on me.
The error report is :
Faulting application winword.exe, version 11.0.8215.0, stamp 48000d55, faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault address 0x00000001.
So this being a completely new machine with good installs of all programs, I'm thinking it's somewhere in the use profile or one of the accompanying folders like App Data.
Any ideas on how to fix this?