Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Scanner stopped scanning to email and folders

Posted on 2008-10-08
7
Medium Priority
?
2,571 Views
Last Modified: 2013-12-27
Just this week my Ricoh Aficio MP 3350 stopped scanning to email and folders.  I'm able to print to it, but can't ping it on the network.  And the Scanner won't send anything to email and folders anymore.  What would be the cause of this if, to the best of my knowledge, nothing has changed on the network, and what to do about it?
0
Comment
Question by:allmar7am7777
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 2

Expert Comment

by:sonickmc
ID: 22671601
Are you directly connected to the Ricoh or is it completely networked?

Can you ping it by IP address?

If you can ping by the IP and not by name then you may have a DNS or WINS issue on your network.
0
 

Author Comment

by:allmar7am7777
ID: 22671863
it is completely networked.  I tried pinging it by IP address and it times out.  I try to find it on the network by putting the IP in the address bar of Internet explorer, and it comes up as not being able to find it, and the address I typed in originally has been changed.  Not the entire address, but the last octet is different.
0
 
LVL 2

Expert Comment

by:sonickmc
ID: 22672262
I have had similar problems with another brand of printer but it was related to corrupt information in the network interface.  Have you tried accessing it through the access screen and re-entering all networking information?  I would give that a shot first.

If that does not work you may want to reset to factory settings and try setting it back up.

It is definately odd that you can still print to it.  Is it setup on a print server?  Can the print server ping it?
0
[Video] Oticon Case Study

Open office environments can create the dynamics for innovation, but they also bring some challenges. With over 1,000 employees in an open office, Oticon needed a solution that would preserve the environment while mitigating disruptive background noises.

Watch how they did it.

 

Author Comment

by:allmar7am7777
ID: 22672395
Honestly, I don't know how it was setup, I wasn't the one who did it.  I fell in on this network, still trying to figure a lot of stuff out.
The access screen... on the printer/scanner itself?
0
 

Author Comment

by:allmar7am7777
ID: 22672448
just tried pinging it from the server.  The last octet in the IP address is .015.  When I ping it, it times out but lists the last octet as .013.
It does the same thing when I launch an internet browser and try to find it on the network.  Same IP's.
0
 
LVL 2

Accepted Solution

by:
sonickmc earned 2000 total points
ID: 22673750
if you are pinging exactly for example 10.01.01.015 this may be your problem.  I have seen a rare case where if you ping with leading 0's in the IP you get strange results.  Try pinging without the leading 0.

ping 10.1.1.15

Let me know your results
0
 

Author Comment

by:allmar7am7777
ID: 22675192
you know what?  That's exactly what happened.  I typed in the IP without zeroes and it worked.  Thank you.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

To Enable Full Function of the Microsoft Office Keyboard (RT9450) in Vista 64 and Windows 7 These instructions worked for me using IntelliType v 6.1, but later versions of IntelliType might also work.  These suggestions work on Vista 64 bit, but …
If you are having problems installing printer drivers, or if documents repeatedly get stuck in the print queue even after re-installing the printer drivers, then follow these steps to solve the problems. Please note that the steps are shown both for…
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vuln…
Are you ready to place your question in front of subject-matter experts for more timely responses? With the release of Priority Question, Premium Members, Team Accounts and Qualified Experts can now identify the emergent level of their issue, signal…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question