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Scanner stopped scanning to email and folders

Posted on 2008-10-08
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Last Modified: 2013-12-27
Just this week my Ricoh Aficio MP 3350 stopped scanning to email and folders.  I'm able to print to it, but can't ping it on the network.  And the Scanner won't send anything to email and folders anymore.  What would be the cause of this if, to the best of my knowledge, nothing has changed on the network, and what to do about it?
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Question by:allmar7am7777
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Expert Comment

by:sonickmc
ID: 22671601
Are you directly connected to the Ricoh or is it completely networked?

Can you ping it by IP address?

If you can ping by the IP and not by name then you may have a DNS or WINS issue on your network.
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Author Comment

by:allmar7am7777
ID: 22671863
it is completely networked.  I tried pinging it by IP address and it times out.  I try to find it on the network by putting the IP in the address bar of Internet explorer, and it comes up as not being able to find it, and the address I typed in originally has been changed.  Not the entire address, but the last octet is different.
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Expert Comment

by:sonickmc
ID: 22672262
I have had similar problems with another brand of printer but it was related to corrupt information in the network interface.  Have you tried accessing it through the access screen and re-entering all networking information?  I would give that a shot first.

If that does not work you may want to reset to factory settings and try setting it back up.

It is definately odd that you can still print to it.  Is it setup on a print server?  Can the print server ping it?
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Author Comment

by:allmar7am7777
ID: 22672395
Honestly, I don't know how it was setup, I wasn't the one who did it.  I fell in on this network, still trying to figure a lot of stuff out.
The access screen... on the printer/scanner itself?
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Author Comment

by:allmar7am7777
ID: 22672448
just tried pinging it from the server.  The last octet in the IP address is .015.  When I ping it, it times out but lists the last octet as .013.
It does the same thing when I launch an internet browser and try to find it on the network.  Same IP's.
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sonickmc earned 2000 total points
ID: 22673750
if you are pinging exactly for example 10.01.01.015 this may be your problem.  I have seen a rare case where if you ping with leading 0's in the IP you get strange results.  Try pinging without the leading 0.

ping 10.1.1.15

Let me know your results
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Author Comment

by:allmar7am7777
ID: 22675192
you know what?  That's exactly what happened.  I typed in the IP without zeroes and it worked.  Thank you.
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