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SEP client stops service on client machine

Posted on 2008-10-08
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Hi, I am new here and have a issue with Symantec Endpoint Protection 11.03.  I have started migrating from SAV10.2 to SEP 11.03 in my network.  I have half XP 32 bit clients and the other half are Vista 32 bit clients.  I have migrated 2 Vista machines and 1 client the service keeps stopping and or crashing. When reviewing logs it is very vague in error explanations.  It does mention an error of 1846, which when contacting Symantec states LiveUpdate not updating Virus Definitions.....which they are updated.  

This is a daily occurance for this 1 Vista client.  I have tried removing, re-installing and still get the same end result....HELP!

Thanks for your time,
Melanie
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Question by:melanie191
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12 Comments
 
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Expert Comment

by:jimmymcp02
ID: 22682177
when you said reinstalling? did you remove the software from add/remove programs or did you manually removed all of the files folder and registry keys?
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Author Comment

by:melanie191
ID: 22682217
I removed it from Add/Remove Programs.  Then I re-deployed it through the SEP Management console...
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jimmymcp02 earned 1000 total points
ID: 22682424
you might want to try removing it manually i had a similar issue and for some reason the add remove did not work propertly but removing it manually or using a utility called cleanwipe might do the trick
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Author Comment

by:melanie191
ID: 22682447
How can I obtain Cleanwipe?  Is it free, or do you have to purchase it?
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Expert Comment

by:jimmymcp02
ID: 22682564
Its giving to you by the techs but here it is.

Ok here is waht you need to do.

Save it to the c: then you will need to rename it open command prompt and then type the following command

ren CleanWipe.txr CleanWipe.exe  then hit enter
now you should be able to run clean wipe and force the unistall of sep client.
CleanWipe.txt
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Author Comment

by:melanie191
ID: 22682580
Thanks so much I will try this and see if it fixes the issue.
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Expert Comment

by:jimmymcp02
ID: 22687706
my bad the command should have been
ren CleanWipe.txt CleanWipe.exe  then hit enter

I typed the extension in the command incorrectly my bad :)
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Author Comment

by:melanie191
ID: 22716277
Well the Clean Wipe program worked great, now I can't push the install to the client.  Any suggestions?

Thanks!
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Assisted Solution

by:jimmymcp02
jimmymcp02 earned 1000 total points
ID: 22716416
If the push failed you can try navigating to the parent-client install folder and launching the set up that way and see if you get it to work. I use a website and i resently formatted my SEP install since i was just testing so i cant remember off the top of my head the install folder but im looking at my SAV 10.1.5 and the install folder is under the following folder \\myserver\\VPHOME\CLT-INST\WIN32VISTA and im able to launch the set up manually when i need to by double clicking on the set up icon. Note that this folder is only for clients not for deploying a servers.

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Author Comment

by:melanie191
ID: 22987644
Found out after rebuilding packages for the installs on clients PC's, it now works....thanks for all your help!
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Expert Comment

by:kcasey001
ID: 24803823
the cleanwipe.exe  downloads and extracts a UnEngVar.bat with the following PREDEFINED user defined vars with RYAN AQUINO hard coded and should NOT be. This would have been rebundled to include it.

UAppData=C:\Documents and Settings\Ryan Aquino\Application Data
ULAppData=C:\Documents and Settings\Ryan Aquino\Local Settings\Application Data
USERDOMAIN=thesystemshouse.local

UStartMenuPr=C:\Documents and Settings\Ryan Aquino\Start Menu\Programs
UStartMenuSt=C:\Documents and Settings\Ryan Aquino\Start Menu\Programs\Startup
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Expert Comment

by:jimmymcp02
ID: 24813727
I just did a search on my registry and i didnt find anything related to that registry entry that you mentioned....
 
Where exactly is it located?
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