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Why is my printer not printing when it says it is?

Posted on 2008-10-08
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Last Modified: 2013-12-15
One of our users has the above mentioned HP Deskjet 6122 physically connected to their machine through USB.  I have shared the printer to another user, and mapped the printer to the 2nd users computer.  When I send a job to the printer from the physical connection, everything works fine.  When I send a job from the networked computer, it spools and completes the job, but nothing comes out of the printer.  I have ticked the Keep Printed Documents box in the properties and after the job spools, it says that it prints.  I have restarted the PC, Printer Spooler, checked the Event Logs, and even updated the driver with no success.  It appears that everything is working the way it should, except for the fact that nothing is coming out of the printer.
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Question by:PeckhamIT
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Expert Comment

by:michaelgoldsmith
ID: 22672288
Find the setting for "enable bi-directional printing" and disable it.
Select "start print after last page is spooled".

Restart the print spooler on the PC that is sharing the printer and try to print from the other PC.
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by:PeckhamIT
ID: 22672682
The "enable bidirectional support" option is greyed out, and I already moved it to "last page spooled option".  Still no dice.
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by:michaelgoldsmith
ID: 22675643
Remove the driver from the shared PC's print server settings (without actually uninstalling the printer). Restart and then add the driver back in. I had a similar problem with an HP laserjet 1020.
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by:PeckhamIT
ID: 22678916
That did not correct the problem, but it did create an error in the evert viewer now.  

The document Test Page owned by <client PC>  failed to print on printer hp deskjet 6122 series. Data type: NT EMF 1.008. Size of the spool file in bytes: 77252. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\<client IP address>. Win32 error code returned by the print processor: 5 (0x5).
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
When I click that link inside the log, I get this:


Details ID: 6161                                              Source: Print                                                  We're sorry There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time. You can use the links in the Support area to determine whether any additional information might be available elsewhere. Thank you for searching on this message; your search helps us identify those areas for which we need to provide more information.
 
I have restarted spooler again on both machines now, and still no  luck.
 
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PeckhamIT earned 0 total points
ID: 22679044
Ok, problem resolved.  For whatever reason, I had to add the user that was trying to print over the network to the local admin group of the PC the printer was physically connected to.  I have never ran into this before, but maybe it's a new "feature" in XP SP3.  :)  Anyways, thanks for your help.
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