Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


Why is my printer not printing when it says it is?

Posted on 2008-10-08
Medium Priority
Last Modified: 2013-12-15
One of our users has the above mentioned HP Deskjet 6122 physically connected to their machine through USB.  I have shared the printer to another user, and mapped the printer to the 2nd users computer.  When I send a job to the printer from the physical connection, everything works fine.  When I send a job from the networked computer, it spools and completes the job, but nothing comes out of the printer.  I have ticked the Keep Printed Documents box in the properties and after the job spools, it says that it prints.  I have restarted the PC, Printer Spooler, checked the Event Logs, and even updated the driver with no success.  It appears that everything is working the way it should, except for the fact that nothing is coming out of the printer.
Question by:PeckhamIT
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 12

Expert Comment

ID: 22672288
Find the setting for "enable bi-directional printing" and disable it.
Select "start print after last page is spooled".

Restart the print spooler on the PC that is sharing the printer and try to print from the other PC.

Author Comment

ID: 22672682
The "enable bidirectional support" option is greyed out, and I already moved it to "last page spooled option".  Still no dice.
LVL 12

Expert Comment

ID: 22675643
Remove the driver from the shared PC's print server settings (without actually uninstalling the printer). Restart and then add the driver back in. I had a similar problem with an HP laserjet 1020.

Author Comment

ID: 22678916
That did not correct the problem, but it did create an error in the evert viewer now.  

The document Test Page owned by <client PC>  failed to print on printer hp deskjet 6122 series. Data type: NT EMF 1.008. Size of the spool file in bytes: 77252. Number of bytes printed: 0. Total number of pages in the document: 1. Number of pages printed: 0. Client machine: \\<client IP address>. Win32 error code returned by the print processor: 5 (0x5).
For more information, see Help and Support Center at
When I click that link inside the log, I get this:

Details ID: 6161                                              Source: Print                                                  We're sorry There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time. You can use the links in the Support area to determine whether any additional information might be available elsewhere. Thank you for searching on this message; your search helps us identify those areas for which we need to provide more information.
I have restarted spooler again on both machines now, and still no  luck.

Accepted Solution

PeckhamIT earned 0 total points
ID: 22679044
Ok, problem resolved.  For whatever reason, I had to add the user that was trying to print over the network to the local admin group of the PC the printer was physically connected to.  I have never ran into this before, but maybe it's a new "feature" in XP SP3.  :)  Anyways, thanks for your help.

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In an interesting question ( here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question