Solved

Weird Outlook Issue

Posted on 2008-10-08
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Last Modified: 2013-11-29
OS: Vista w/SP1
Application: MS Outlook 2002 w/SP1

When opening up Outlook, the user is prompted for a username & password, as if requesting the normal email login credentials when you don't save the password.  Entering the password (regardless of if it is right or not) ends up with Outlook erroring out (unable to authenticate with the mail server).  After this happens, if you click Send & Receive (assuming that you had previously saved the password) it goes through properly.

I have tried removing the email account, recreating it, ensuring that the password was saved properly, restarted Outlook, and I get the same problem.
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Question by:sanderrob
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3 Comments
 
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war1 earned 500 total points
ID: 22672387
Hello sanderrob,

You should update Outlook 2002 to SP3.

Then perform this registry edit - Outlook or Outlook Express Password Not Retained
http://support.microsoft.com/kb/290684

Hope this helps!
war1
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Author Closing Comment

by:sanderrob
ID: 31504397
Thanks very much.
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Expert Comment

by:war1
ID: 22672890
sanderrob, glad to help!
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