40 second delay while negotiating capabilities

Posted on 2008-10-08
Medium Priority
Last Modified: 2012-05-05

We are running citrix zenapp 5 on 4 w2k8 64 bit servers. We are using published apps.  It also happens when using the program neighborhood to connect to the desktop.  It happens from all clients, on only those 2 servers.

On two of them, when connecting it is fine, but on the other 2, it takes a full 60 seconds before the app (excel, word, etc) will open. That is because it pauses on negotiating capabilities for 40 seconds.

We have looked at the MSLicensing keys in the registry as is recommended for earlier versions, but the fix must be somewhere else for Xenapp 5.

Any help is appreciated.

Question by:Bonnie_K
  • 3
LVL 11

Expert Comment

ID: 22675858
Are all 4 servers exactly the same and if not what are their differences?  Do you have any issue RDP'ing to those 2?

Author Comment

ID: 22676944
No, RDP is fast for all 4.  All are the same.  One is the citrix licensing server and it is one of the slow ones, but the other slow one is like the 3rd and 4th.  They are not in production and were all built within the same week to be identical a few weeks ago.  The app settings are the same.

Author Comment

ID: 22779096
We opened a case with Citrix and a week later they still have no fix.  I will keep this open in case we get a fix soon and I can post it here.


Accepted Solution

Bonnie_K earned 0 total points
ID: 22839337
We ended up backing up a working server and restoring it to the other boxes, running sysprep and reinstalling the Citrix on them.  Now all four are working fine.

Citrix was not able to help.

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

#Citrix #XenDesktop #POC #Proof-of-concept
If your vDisk VHD file gets deleted from the image store accidentally or on purpose, you won't be able to remove the vDisk from the PVS console. There is a known workaround that is solid.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question