Why when installing Security Update for SQL Server 2005 SP2 (KB948109) does it fail to install and report error code 0x7362?

Posted on 2008-10-08
Last Modified: 2012-06-21
When using Microsoft Update I attempt to install the security update KB948109 for SQL 2005 and the update hangs for 3-5 minutes before finally returning an error message that it was unable to install the patch. When I review my update history and select the status of the update it tells me that the installation failed with error code 0x7362.

Researching this I found a few articles that pointed to the user account that the SQL service runs under needs to be an administrator. I went in to Manage my computer, added the SQL Service account to the Local Administrators group, restarted the computer, and then attempted the install again. The same error occurred. I am at a loss for why this is failing (all other updates have been installed successfully).
Question by:masonpud3
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LVL 29

Expert Comment

ID: 22674225
SQL Express?
this post seems to think it requires a reinstall - eek!
LVL 18

Expert Comment

ID: 22674689
What OS you using?
LVL 18

Expert Comment

ID: 22674701

The post at the link says when SQL Server and SQL Express installed.
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LVL 29

Expert Comment

ID: 22674774
The dangers of skim reading!

Not that difficult to have both installed if you install Visual Studio and don't remember to unselect SQL from the install components.

Author Comment

ID: 22679242
SQL Express is not installed on either of the machines that I am having the issue on (both machines are same in terms of specs, but just provide different DB's for different applications).

It is a Windows Server 2003 Enterprise R2 install.

Accepted Solution

masonpud3 earned 0 total points
ID: 22844811
I have solved my issue. The hotfix was attempting to find distmdl.ldf on one drive, but since we store our log files on a seperate drive than the mdf files it was unable to find it. I just copied over the ldf from the c:\ to the e:\, ran the hotfix, and then moved the log file back. The hotfix was able to install just fine by using this workaround.

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