Solved

Symantec AV, Corp. Edition 10: Primary Server Disabled, Option Greyed Out

Posted on 2008-10-08
3
1,057 Views
Last Modified: 2013-12-09
Hello, everyone.

I've recently taken over the administration of a network of approximately sixty client computers and two servers. For virus/malware protection, we're running Symantec Antivirus Corporate Edition 10.0.1.1000. When I open the System Center Console applet and unlock the server group into which my primary server and clients fall, I find that the server that is supposed to be working as the primary server is listed as disabled. When I right-click on the name of the server that is supposed to be working as a primary server, the "Make Primary Server" option is greyed out. Furthermore, no clients whatsoever are listed within the server group.

Strangely, the clients still seem to have some connection to the primary server. The event log in Antivirus Corporate Edition still records clients checking in and having virus definition files loaded.

I tried re-installing the Symantec System Center Console. Unfortunately, this had no discernible effect on the problem.  

If anyone has any advice about what might be going on here and/or what might be done to resolve this situation and bring the primary server back online, I'd be extremely grateful for the help. Thanks very much in advance.

Matt
0
Comment
Question by:sixo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 9

Expert Comment

by:crawfordits
ID: 22674216
clear cache and re-run discovery from console
0
 
LVL 28

Accepted Solution

by:
jhyiesla earned 125 total points
ID: 22674965
The fact that it is greyed out is OK, since the system recognizes that one as the primary server and so it can't make it something that it already is.

I'd check to make sure that the "primary" server is still on the network and can be contacted by other devices... such as by a ping.  Then I'd look to make sure that the SAV installed on that server hasn't been disabled.  If it has, then re-enable it and see if your issue goes away.

Your client machines will report what they've been told and if server A is the primary server to them then they will maintain that until told differently.  Also, look at your client machines to see if their virus definitions are up to date.
0
 
LVL 28

Expert Comment

by:jhyiesla
ID: 22674971
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OVERVIEW This guide provides information on the process performed when the Symantec Endpoint Protection (SEP) client checks in with the Symantec Endpoint Protection Manager (SEPM). AUDIENCE Information Technology personnel responsible for suppo…
If you thought ransomware was bad, think again! Doxware has the potential to be even more damaging.
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question