Solved

How do we access retained messages after archive or deletion?

Posted on 2008-10-08
3
214 Views
Last Modified: 2012-05-07
We are running Microsoft Exchange Server 2003 on one server box for all of our company's email needs.  Our system administrator has set the retention policy to 6 years (2190 days) for all email messages.  Now our users still have the capability to delete emails from Microsoft Outlook and/or archive emails to a PST file.  Although this is happening, my understanding is that because of the retention policy, all email messages are still being stored in Exchange.  

The problem has been that we have no idea how to access those messages after they have been deleted or archived off the server by a user.  Even if we restore a mailbox from backup tape, only the messages that would have been accessible to the employee/user during the time of backup are accessible after the restore operation.  Where do the deleted/archived messages go and how can we access them?  

Our end goal is to (1) verify the messages are being safely backed up to tape and then (2) adjust our retention policy number down in order to free up space on the Exchange Server.  Please help!!
0
Comment
Question by:ellisgolf
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 4

Assisted Solution

by:Interserv
Interserv earned 20 total points
ID: 22675066
To have every email, even if a user deletes it, you would have to be journaling all emails coming into the server.  If this is the case you can look into the journaling mailbox and see all of the emails.

I would suggest that you look at something like Symantec Enterprise Vault for archiving/email retention.  the Software works really good and involves virtually no administration once it is installed and configured.  This makes it easier than going to backups to restore individual emails if a user deletes an important email that they need restored.
0
 

Author Comment

by:ellisgolf
ID: 22675503
If that was the case, though, what would be the purpose of the retention policy setting?  We do not have journaling enabled on this server....unfortunately.
0
 

Accepted Solution

by:
ellisgolf earned 0 total points
ID: 22702417
It looks like all the messages are still stored in the Exchange Server --- and can be accessed through the "dumpster" function.  Whew!  We have ALL messages we need.  One thing we learned in our research, however, is when a System Admin moves a mailbox between data stores, everything in the dumpster gets permanently deleted and is not able to be recovered.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question