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Outlook is unable to connect to your outgoing (SMTP) e-mail server. (0x80042109)

Posted on 2008-10-08
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Last Modified: 2013-11-29
I currently can receive e-mail on my pop.comcast.net account. Until recently I could send e-mail on this account as well. What should I do to correct this and restore my ability to send e-mail?
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Question by:nhpiper
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5 Comments
 
LVL 4

Expert Comment

by:urgoll
ID: 22675538
In your account definition in Outlook, what do you have as your outgoing (SMTP) server ?

The following page from Comcast tells you how to configure your Outlook mail client to retrieve and send email with their service:
http://www.comcast.com/customers/faq/FaqDetails.ashx?ID=2299&fss=outlook


Hope this helps,
Christophe
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Author Comment

by:nhpiper
ID: 22677114
The Comcast FAQ page you refer to is for use when traveling away from high-speed internet. My SMTP is set as it should be.
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Accepted Solution

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urgoll earned 250 total points
ID: 22677773
True, the page talks about traveling configuration, but it still should work when you are home. The issue when traveling is that you need SMTP authentication. But having it configured should not cause any issue when you are home.

Either way, this question is probably more appropriately asked to Comcast's customer support than this web site.

Regards,
Christophe
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Author Comment

by:nhpiper
ID: 22812476
I contacted Comcast and was informed the SMTP default had been changed from 25 to 587. In making this change, my problem was solved.
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